Product Associate Knowledge Management
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Product Associate in Knowledge Management you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team you have the opportunity to learn and grow in a dynamic and fast-paced environment making a tangible impact on our products and customer experiences.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions contributes ideas and insights and assists in the execution of product initiatives ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows requirements stories and customer value
- Manage a Job Enrichment Program (JEP) to cultivate future leaders and enhance productivity
- Expand Model Office capabilities to new lines of business in line with MLIO roadmaps; drive intake volume growth by educating MLIO product teams.
- Oversee staffing onboarding and intake processes; ensure Model Office is properly resourced and requests are efficiently managed
- Maintain a transparent book of work channel and repository of current and past projects
- Identify and schedule discovery activities; coordinate sessions to maximize team productivity
- Partner with product teams to assist with adoption of MLIO technology; collaborate with communications and operations to enhance product support and feedback; monitor production environments and communicate issues to developers on a standardized cadence
- 2 years of experience or equivalent expertise in product management project management or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Proven experience in product launch operational support or similar roles
- Strong organizational multitasking and problem-solving skills
- Excellent communication interpersonal and relationship-building abilities
- Ability to work collaboratively and lead cross-functional teams in a fast-paced environment
- Experience in developing training materials managing onboarding and standardizing processes
- Strategic thinker with a proactive approach to identifying opportunities for growth and improvement
Preferred qualifications capabilities and skills
- Experience with Jira Confluence and agile methodologies preferred.
Required Experience:
IC
Key Skills
- Facilities Management
- Customer Support
- Fun
- Application Programming
- Airlines
- Back Office
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
