Project Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Project Manager II AMC Ambulatory plays a pivotal role in advancing the strategic priorities of the Mass General Brigham (MGB) ambulatory enterprise. This position supports the development and implementation of initiatives that focus on Access Value Care Delivery and Safety across our Academic Medical Centers (AMCs) and founding members of Mass General Brigham- Brigham and Womens Hospital Brigham and Womens Faulkner Hospital and Mass General Hospital along as well a regional sites and community health centers. Working in close partnership with operational leaders across our AMCs and the system Project Manager II ensures all initiatives are grounded in the voice of the patient and designed to improve the experience and outcomes of care.
This role requires a critical thinker and hands-on collaborator who can manage complex projects while facilitating communication alignment and accountability across departments and stakeholders in a fast-paced environment.

Core Responsibilities

Project Lifecycle Management

• For assigned project comprehensively manage all aspects of a project from start through completion in collaboration with assigned stakeholders. As project manager core responsibilities include:
  • Provide a structure framework for guiding the project through the various stages to ensure key deliverables are met timely and within the set goals (budget due date etc.)
  • Develop and communicate project timelines key performance indicators and project deliverables.
  • Develop and implement communication plans to keep stakeholders informed of progress and critical changes.
  • Ensure that project meetings are effective (have a purpose interactive agenda encourage participation and have clear deliverables).

Strategic Planning

• Partner with operational and clinical leaders to define and implement a strategic roadmap for ambulatory care aligned with departmental AMC and system priorities.
• In collaboration with departmental and AMC leaders translate system goals into actionable projects with measurable outcomes ensuring a patient-centered focus throughout.
• Collaborate with analytics teams to curate synthesize and share data that informs strategic and operational decision-making.

Policy Guidelines and Standards

• Coordinate the development implementation and monitoring of standardized protocols and procedures across the AMC ambulatory footprint.
• Leverage data dashboards and other tools to monitor analyze and report on the adoption of guidelines across practices and identify areas for improvement and consistency in collaboration with operational and clinical stakeholders.

Knowledge Management & Communication

• Maintain clear up-to-date documentation of organizational structure initiatives and reporting lines.
• Develop and execute communication plans that elevate the patient voice and foster engagement across teams.
• Support the multi-channel communication platform that Ambulatory Services has to communicate with internal and external stakeholders. Ensure that it is up-to-date interactive and evolving with the needs of our stakeholders the AMC and system vision and other technological factors.

Patient Care Performance Management

• Support the establishment and monitoring of key performance indicators (KPIs) and improvement targets leveraging NRC and other patient experience data platforms.
• Assist operational teams in translating data insights into actionable quality and performance enhancements related to patient staff and provider experience to improve the clinic experience for all.
• Use data to support benchmarking forecasting and identification of opportunities for improvement to ensure that clinic operations align with industry best practices.

Facility and Operational Management

• Identify pilot and evaluate innovative models of ambulatory care and support services.
• Ensure new initiatives are designed with and for patients and that operational leaders are engaged throughout the process.
• Builds and maintains ongoing working relationships with on-site leadership and staff to facilitate positive staff morale and support productivity.
• Works with the Facility Manager/Assistant Foreman to ensure regulatory and policy compliance.
• Works with Ambulatory Business Service Manager to track ongoing capital projects at regional sites.

Emergency Management Strategy

• Collaborate on enterprise preparedness plans to ensure continuity and safety of ambulatory services during emergencies.
• Integrate patient experience and safety into emergency response and recovery protocols.

Ad Hoc/ Flex Support: Access Improvement

• Lead or support projects related to scheduling optimization referral coordination and capacity management.
• Support operational leaders and other key stakeholders as they seek to identify and address operational barriers to timely and equitable patient access.
• May be required to support Enterprise Ambulatory based on business needs

Qualifications

Required:

• Bachelors degree in Healthcare Administration Public Health Business or a related field.
• 57 years of experience in project management or healthcare operations.
• Demonstrated success in managing cross-functional projects involving diverse stakeholder groups.
• Strong communication analytical and organizational skills.
• Proficiency in project management and productivity tools (e.g. MS Project Excel Teams).

Preferred:

• Masters degree (MPH MHA MBA or related discipline).
• Background in ambulatory care operations or health system strategy.
• Familiarity with Lean Six Sigma or other quality improvement methodologies.
• PMP CAPM or related project management certification.

Key Competencies

• Collaborative Leadership: Ability to partner with operational leaders and frontline teams to drive change.
• Patient-Centered Thinking: Embeds the voice of the patient in all aspects of project design and execution.
• Strategic Agility: Aligns tactical efforts with long-term organizational goals.
• Data Fluency: Leverages analytics for insights and decision-making.
• Communication Excellence: Skilled in developing materials and messaging that support engagement and transparency.
• Innovation Orientation: Proactively identifies opportunities for improvement and scalability.
• Resilience & Adaptability: Maintains performance under pressure and during change.

Working Conditions

• Work is performed in all areas of the Centers and travel is required to sites. Partial Hybrid.
• The ability to move through a wide range of environments throughout the Center is required.
• Independent transportation to locations that may not be served by public transportation is necessary.

Hybrid

102 Endicott Street

40

Regular

Day (United States of America)

Pay Range

$78000.00 - $113453.60/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework