Patient Financial Service Representative-East Miramar-FT-Days-MPC-MHP

At Memorial we are dedicated to improving the health well-being and most of all quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic financial and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

Responsibilities:

Performs basic diagnostic procedures and specimen collection including phlebotomy splint application and procedural tray/room the supervision of physician physician assistant nurse practitioner or nurse assists with performing patient assessments and treatments. Obtains and accurately documents patient vital signs height and weight takes brief history on current illness or injury current medications allergies required screenings and other pertinent information as -up on reported issues and assists with service patient charts to ensure imaging is available and all pertinent information to maximize and communicates changes in patient condition. Documents patient care provided. Provides discharge instructions and follows-up with patient as needed. Recognizes and seeks help in emergent Social Determinants. Provides education/resources as with patients in practice to ensure Excellent Patient Experience is and facilitates all in-basket messages and patient phone equipment and medical supplies including reordering stocking cleaning/disinfection per protocol and troubleshooting. Maintains examination administrative or clerical duties as assigned including scanning reception scheduling data entry and patient of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.

Competencies:

ACCOUNTABILITY ASSESSMENT- PATIENTS CUSTOMER SERVICE DEVELOPS RELATIONSHIPS KNOWLEDGE OF DISEASE PROCESS MEDICATION ADMINISTRATION PATIENT AND FAMILY CENTERED CARE PATIENT SAFETY - NURSING PROBLEM SOLVING RESPONDING TO CHANGE STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)

Additional Job Information:

Complexity of Work: Requires excellent communication skills critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships Work Experience: No experience required. One (1) year of related hospital medical office or customer service experience Information: Additional Information: Employment in this position is contingent upon successful completion of a Level II Criminal History record check.@@In Memorial Physician Group (specialty practices) additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals.@@In the Hospital additional responsibilities include: (1) Upon validation of patient identity place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.@@In Memorial Primary Care additional responsibilities include: (1) MIH-MPC program patient referral payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests patient advice requests through MyChart and provider scheduling template (5) Will attend a MHS designated driver training program within 6 months of hire (MPC- mobile van caregivers only) (6) Pass and comply to the companys Motor Vehicle Record (MVR) driver requirements (MPC-mobile van caregivers only).

Working Conditions and Physical Requirements:

• Bending and Stooping 60%
• Climbing 0%
• Keyboard Entry 100%
• Kneeling 0%
• Lifting/Carrying Patients 35 Pounds or Greater 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient 80%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 40%
• Lifting or Carrying > 75 lbs Non-Patient 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient 80%
• Pushing or Pulling > 75 lbs Non-Patient 0%
• Reaching 80%
• Repetitive Movement Foot/Leg 0%
• Repetitive Movement Hand/Arm 80%
• Running 0%
• Sitting 80%
• Squatting 80%
• Standing 80%
• Walking 80%
• Audible Speech 80%
• Hearing Acuity 80%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 80%
• Distinguish Color 0%
• Seeing - Far 80%
• Seeing - Near 80%
• Bio hazardous Waste 60%
• Biological Hazards - Respiratory 60%
• Biological Hazards - Skin or Ingestion 60%
• Blood and/or Bodily Fluids 60%
• Communicable Diseases and/or Pathogens 60%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas/Vapors/Fumes 60%
• Hazardous Chemicals 60%
• Hazardous Medication 60%
• Latex 60%
• Computer Monitor 100%
• Domestic Animals 0%
• Extreme Heat/Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser/High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles/Sharp Objects 60%
• Potential Electric Shock 0%
• Potential for Physical Assault 40%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits hires and promotes qualified candidates for employment opportunities without regard to race color age religion gender gender identity or expression sexual orientation national origin veteran status disability genetic information or any factor prohibited by law.

We are proud to offer Veterans Preference to former military reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer pre-placement assessment including drug testing.

If you need reasonable accommodation during the application process please call (M-F 8am-5pm) or email