Manager, Credentials and Member Services INDYCAR

POSITION TITLE:
Manager Credentials and Member Services INDYCAR

REPORTS TO:
Sr. Manager Credentials and Logistics

LOCATION:
Indianapolis IN

FLSA STATUS:
Exempt

EMPLOYMENT TYPE:
Full-Time

ABOUT US

At Penske Entertainment we dont just host world-class events we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) home of the worlds largest spectator sporting facility and annually hosts the worlds most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North Americas premier open-wheel auto racing series the NTT INDYCAR SERIES and its developmental series INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track behind the scenes or on the screen our people are at the heart of everything we do. If youre ready for a career where excitement purpose and impact collidewe want to meet you.

WHAT YOULL DO

The Manager Credentials and Member Services is responsible for managing INDYCAR credentials including overseeing sanction agreement inventory and serving as a representative between the company and key internal and external stakeholders. The Manager Credentials and Member Services along with a seasonal credential team delivers on customer needs ensuring successful access to INDYCAR events. Responsibilities include travelling to all INDYCAR racing events and working closely with the IMS credentials team.

In this role youll be an important part of delivering top-tier experiences to fans partners and team guests across the motorsports world. Youll take ownership of key responsibilities collaborate across departments and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

Credentials

• Serve as the primary first point of contact for INDYCAR participants (officials teams drivers manufacturers partners suppliers and promoters) as well as other INDYCAR departments on all credential-related matters. The priority of the Member Services department is service to INDYCARs internal/external stakeholders.
• Oversee the INDYCAR credentials system including understanding access and parking requirements at each event location following legal department directives and working directly with IT to utilize INDYCAR credentials software. Oversee the printing approving and processing of INDYCAR credentials including Driver Testing Licenses Annual Credentials (Hard Cards) Race Credentials (Race Modes) Single Event Credentials Spotter Credentials Golf Cart Scooter & Tugger Passes and the Annual Parking Program.
• Act as the main point of contact between each race promoter and INDYCAR for Applicable Consent and Liability Releases related to track- and venue-specific credentials; Garage Pit Lane and Minor credentials; parking access; and Pit Lane access control; etc. Assist in production and maintenance of credentials policy guidelines/policies/procedures.
• Serve as primary liaison between Member Services and Creative/ Marketing regarding production of INDYCAR competition needs including Annual (Hard Cards) and Single Event credentials.
• Other Credentials responsibilities as assigned include:
• Identify credentials-related issues
• Consult with other departments (Competition Partnership Promoter Relation)
• Propose potential solutions
• Post-Event reporting
• Reconcile credential-related financials after each event
• Review procedures specific to each venue

Sanction Agreement Inventory

• Responsible for reconciliation distribution and tracking all tickets parking and suite passes for officials partners and Series guests provided to INDYCAR from event promoters per sanction agreements.

Driver and Entrant Licensing

• Serve as the primary point of contact for drivers and entrants (teams) for licensing requirements and membership applications.
• Serve as secondary liaison with ACCUS-FIA regarding requirements (fees international letters of authorization international competition privileges etc.).

WHAT YOU BRING

Were looking for someone whos ready to bring effort and energy every day and is committed to serving our members.

Required Experience & Skills:

• A minimum of three to four years of professional experience in a related function required
• The candidate for this position should be proactive efficient flexible resilient organized collaborative and a team player with excellent written and verbal communication skills
• Strong time management skills
• Intermediate to advanced skills in MS-Office Suite in particular Excel
• Demonstrated ability to multi-task and prioritize in a fast-paced environment. Proven ability to handle pressure
• Effective communication and relationship building skills
• Highly motivated and resourceful self-starter with a positive attitude
• Superior customer service skills and service philosophy
• Ability to work independently and as part of a team
• Passion for creating memorable experiences
• Ability to understand communicate with and effectively interact with people across different cultures
• Alignment with Penske Entertainments core values and standards

Education:

• Bachelors degree from an accredited university/college

Leadership:

• This position supervises up to one intern and one to two seasonal staff who travel to events to assist with credential distribution.

FLEXIBILITY & TRAVEL

• Standard hours are MondayFriday 8:30 AM to 5:00 PM
• Extended hours required during race weekends and key event periods (especially March - August)
• Travel to all INDYCAR Series race events and occasional additional events required Flexibility and adaptability are key skills needed for this role.
• Our teams work together to create flexibility that supports life in and out of work

PHYSICAL DEMANDS

• Ability to lift to 50 lbs.
• Extended periods of standing or walking (as needed)
• Comfort working indoors/outdoors and around event noise

WORK ENVIRONMENT

• Fast-paced collaborative office and event settings
• There is a constantly changing work environment as each race venue is different. Great adaptability and patience are required.

BENEFITS & PERKS (For Full-Time Roles)

We take care of our team with a competitive benefits package that includes:

• Medical dental vision and life insurance
• 401(k) with 100% company match up to 5%
• Paid vacation personal and sick days 12 paid holidays
• Generous paid parental leave and tuition assistance
• On-site fitness center and wellness programs
• Discounts on meals gear and more

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone can thriveregardless of race gender orientation background or ability.

Required Experience:

Manager