IT Operations Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Daniels Health were on a mission to make healthcare safer and more sustainable. As a global leader in medical waste management and healthcare safety solutions we combine innovation compliance and care to protect people and the environment. Our success is driven by our people passionate professionals committed to excellence teamwork and continuous improvement.
We are seeking an experienced IT Operations Manager to lead and develop our team of IT Support Specialists. This position is responsible for the daily operations of our global Service Desk ensuring all Daniels Health employees receive exceptional technical support and a world-class user experience.
The ideal candidate will be a proactive leader who thrives in a fast-paced environment values process improvement and is passionate about delivering efficient and reliable IT services. Youll also collaborate with our Systems Administration Cyber Security and Development teams to maintain secure and effective IT operations across all functions from field to office.
Key Responsibilities
- Lead and mentor the IT Support Specialists team to deliver exceptional service and results
- Oversee Service Desk operations ensuring timely high-quality support and resolution
- Manage IT asset and software lifecycle processes including licensing and inventory
- Analyze service metrics and trends to improve performance and efficiency
- Build and maintain vendor relationships and manage service contracts
- Partner with cross-functional teams to ensure security compliance and system reliability
Qualifications
- Bachelors degree in Information Technology Computer Science or related field (preferred)
- 10 years of experience in enterprise IT support including 7 years in a leadership capacity
- Strong knowledge of ITSM tools (e.g. FreshService ServiceNow)
- Experience with Microsoft 365 networking and asset management systems
- Exceptional communication leadership and problem-solving skills
- ITIL Certification preferred
$120057 - $135125 a year
At Daniels Health youll be part of a purpose-driven organization that values innovation collaboration and people. We offer a supportive growth-oriented environment where you can make a real impact helping us deliver safer cleaner and more sustainable healthcare solutions worldwide. Join us and help shape the future of healthcare safety!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Environment
- Fund Management
- Cabling
- J2EE
- Document Control Management
About Company
At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry.
