Digital Disease Area Associate
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Career Category
Sales & Marketing OperationsJob Description
The Digital Disease Area Specialist (DDAS) is responsible for engaging Healthcare Professionals (HCPs) remotely primarily via phone and digital channels in order to increase awareness education and appropriate prescribing of Amgen therapies (focus: Bone Health). This role combines strong customer communication skills with structured call planning and execution leveraging Amgen CRM systems to ensure high-quality compliant and impactful interactions.
Key Responsibilities
- Execute outbound phone and virtual calls with HCPs following Amgens POA and approved messaging.
- Build and maintain professional relationships with HCPs focusing on tailored needs-based engagement.
- Manage call cycles: pre-call planning execution documentation in Veeva CRM and post-call follow-up.
- Capture insights from conversations and share with cross-functional team to refine strategy.
- Contribute to patient journey optimization by identifying gaps
- Ensure high call activity levels while maintaining quality and compliance standards.
- Actively participate in training and role-play simulations.
- Collaborate with the wider team to integrate remote engagement into omnichannel campaigns (emails webinars educational sessions).
Required Qualifications
- Minimum 2 years of experience in telesales telemarketing or customer service (healthcare/pharma experience a plus but not mandatory).
- Excellent communication and persuasion skills (phone-based).
- Strong organizational and planning ability capable of managing call lists follow-ups and reporting.
What Will Set You Apart
- Prior experience in pharmaceutical or healthcare projects.
- Background in sales account management or customer engagement in regulated industries.
Key Competencies
- Customer focus and empathy.
- Strong listening and questioning techniques.
- Persistence resilience and ability to handle rejection.
- Positive proactive mindset with eagerness to learn.
- Agile and flexible in adapting to customer needs.
Required Experience:
IC
Key Skills
- Civil
- Bidding
- GIS
- Capital Market
- Cement
- Agricultural
About Company
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the ... View more
