Customer Relations Consultant
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Job Location:
Greystanes - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Relations Consultant
Location: Greystanes
Job Details: Hybrid working
Do you want to develop world-class skills build a brilliant career and thrive within a highly supportive team Join Inchcape Australia part of Inchcapes global play a key part in growing a global business thats transforming our industry working with the worlds leading automotive brands and delivering great experiences for our customers.
Our team is seeking Customer Relations Consultant to join our team in this position you will collaborate with a dynamic diverse team to deliver exceptional service and repairs bringing your expertise and passion for quality to drive your career forward.
What youll do
- Handle inbound and outbound calls to schedule and confirm vehicle service appointments ensuring a seamless customer experience.
- Manage social media and communication platforms including Facebook Instagram and Podium (SMS).
- Maintain accurate and up-to-date customer records while meeting daily and weekly call and booking targets.
- Deliver professional friendly and clear communication to build trust and loyalty with customers.
- Collaborate with internal teams across Inchcape to resolve issues share information and support continuous improvement.
- Ensure compliance with company processes legal standards (e.g. Trade Practices and Privacy Acts) and meet key performance indicators such as call quality NPS booking conversion rates and error reduction.
About you
- Minimum 3 years experience in a customer-facing role within a direct selling environment.
- Proven ability to facilitate the sales process including completing documentation to support the customer journey.
- Previous experience in the automotive industry is highly regarded.
- Familiarity with Salesforce or similar CRM platforms is desirable.
Why join Inchcape
- Where possible our flexible work policy helps support you in achieving a genuine work-life balance.
- Thorough and ongoing training provided to support you in all aspects of your role.
- Career and development opportunities providing you with a sense of purpose and direction you drive your destiny with Inchcape.
- Supportive team environment we foster a positive and supportive team culture and thrive on working well together.
- Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Recognition and Rewards we recognise individual and team accomplishments.
- Access to our employee benefits program including company car rental program and discounts on vehicle purchases plus many more!
Start your journey
If youre excited about this role but dont meet every requirement we still encourageyou to apply. You might be the perfect fit were looking for. Join our team and becomepart of a leading global automotive company that is transforming tomorrow together.
Opportunity for everyone
Inchcape actively encourages applicants from all identities backgrounds andexperiences helping ensure our workforce is representative of the global communitieswe operate in. Click here to learn more about our commitment to Inclusion andDiversity.
About us
Inchcape is the leading global automotive distributor operating in 39 markets. Wepartner with some of the biggest brands in the business to sustainably power bettermobility today and in the future.
Our diverse global team of over 17000 talented colleagues foster an inclusive andcollaborative culture delivering a brilliant experience for our customers and a dynamic and fast-growing business driving the transformation of our industryand redefining tomorrow. Find out more visit
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your backgroundqualifications and experience for the role.
Required Experience:
Contract
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
Inchcape Shipping Services traces its origins back to 1847, when two Scottish merchants from Campbeltown, William Mackinnon and Robert Mackenzie, met in Calcutta and formed a general merchanting partnership, Mackinnon Mackenzie & Company (MMC). Today, the company is one of the largest ... View more
