Service Management

Role Summary:

As a Service Management you will play a pivotal role in supporting service delivery warranty management and operational excellence at our facility. Working alongside an experienced employee during a structured transition period youll help bridge critical gaps in service management warranty integration and inspection processes contributing to both customer satisfaction and audit readiness.

Responsibilities:

Service & Site Support

• Coordinate with customers regarding field issues warranty complaints and resolutions

• Provide product support for site commissioning service and repair activities

• Build and maintain strong customer relationships through proactive communication and issue management

• Support training and cross-training initiatives for Flowserve products

Warranty & Quality Integration

• Assist Quality Engineers in providing data for trending and analysis

• Work with Quality Engineers to improve customer experience (CX)

• Support efforts to reduce repeat field issues and close feedback loops rapidly

Technical & Commercial Operations

• Process orders and provide technical and commercial documentation

• Read and evaluate customer specifications and requirement documents

• Support in-house and on-site repairs and service activities

Data & Issue Management

• Manage and track service and warranty transactions

• Assist with audit readiness and continuous improvement initiatives

Other Duties as Assigned

• Flexibly support department needs during the transition including administrative and team-based tasks

Requirements:

• Formal electronic training via a College Degree Technical School or Military in and 35 years related experience

Preferred:

• Excellent verbal and written communication skills with a customer-centric approach

• Highly organized and able to manage multiple priorities in a dynamic environment

• Proficient in Microsoft Office (especially Word); familiarity with digital documentation tools preferred

• Experience with technical drawing tools (AutoCAD SolidWorks etc.) is a plus

• Prior experience in customer service within oil & gas power chemical water or general industries is strongly preferred

• Demonstrated ability to identify and implement technical solutions for complex problems

• Willingness to travel to customer sites as needed

• Experience in warranty management inspection or quality functions is desirable