Student Services Advisor

If you are a current employee faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency) please log in to UKG and navigate to Menu > Myself > âMy Company >â View Opportunities to apply using the internal application process.

HOURS: This role is onsite at the Winter Park campus. A 40-hour schedule will be determined based on business and student needs typically typically between 9am and 6pm and could include evening or weekend hours

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelors Degree required. Masters degree in higher education counseling or related field is preferred.
• 1-3 years of advising counseling or related experience.
  
• Knowledge of CRMs (like Salesforce) preferred.
  
  
• Proven experience providing exceptional customer service in an education or service-oriented environment addressing student inquiries and needs effectively.
• Proficiency in advising course selection and academic planning along with the ability to provide guidance on resources for student success.
• Excellent verbal and written communication skills enabling clear and empathetic communication with students faculty and staff.
• Strong problem-solving skills including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

Compensation:
Pay is determined based on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. The hourly rate for this position is between $23.29 and $31.50

Click Here or use the following link to learn more about careers at Herzing University: DUTIES AND RESPONSIBILTIES:

• Advise students including but not limited to: academic issues including program and course offerings; having out of classroom issues that are impacting academic success discuss options and pros/cons of options; provide guidance to assist students with decision-making.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Organize and coordinate student focused events each semester.
• Communicate to students regarding semester/term start preparation.
• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed to support the campus.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status age national origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Experience:

Unclear Seniority