Field Service Engineer, HPLC

Charlotte, VT - USA

Hourly Salary: $ 43 - 46

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Field Service Engineer II - HPLC / UPLC Systems
Location: 60-70% Travel - Anywhere in US near a major national airport Mid-west or East coast preferred
Compensation: $4346/hour full benefits

Lighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company with a collaborative team of scientists consultants field service engineers and industry experts. We are a dedicated team of professionals who value innovation quality and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer II with over 4 years of specialized expertise in HPLC / UPLC systems including routine and incident-based instrument maintenance and repairs. Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms.

Key Responsibilities include but not limited to

Perform on-site repairs and preventative maintenance of laboratory instrumentation.
Provide technical support via phone and email to clients.
Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
Assist in scheduling coordinating and performing new product installations operator training and assay validation activities at the customer site.
Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
Interpret and troubleshoot using component block diagrams assembly drawings and wiring schematics.
Ensure all service activities are documented in compliance with Quality System standards.
Complete administrative duties including travel planning expense reporting and parts ordering.

Education
Associates or Bachelors degree in Chemistry Medical Laboratory Sciences Engineering Medical Technology Clinical Laboratory Science or equivalent experience.

Experience
Minimum of 4 years of experience servicing HPLC/UPLC systems (Agilent Waters and Shimadzu required). This includes performing routine and incident-based instrumentation maintenance and repairs.

Strong knowledge of chromatography principles and laboratory practices.
Hands-on troubleshooting skills with mechanical electrical and software-related issues.
Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms
Familiarity with chromatography data systems (e.g. Empower/MassLynx MassHunter OpenLab ChemStation LabSolutions).

Compensation and Benefits

Hourly rate: $43-46/hour
Medical Vision and Dental insurance
15 days Paid Time Off to start (vacation and sick days)
10 Paid Holidays
401(k) retirement plan with up to 4% Company match
Company-paid Life AD&D Short- and Long-Term Disability
Paid Volunteer Time Off
Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities including persons with disabilities. If at any time during the application process you need an accommodation please contact for assistance.

Lighthouse Lab Services

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Field Service Engineer II - HPLC / UPLC SystemsLocation: 60-70% Travel - Anywhere in US near a major national airport Mid-west or East coast preferredCompensation: $4346/hour full benefitsLighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company ...

Perform on-site repairs and preventative maintenance of laboratory instrumentation.
Provide technical support via phone and email to clients.
Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
Assist in scheduling coordinating and performing new product installations operator training and assay validation activities at the customer site.
Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
Interpret and troubleshoot using component block diagrams assembly drawings and wiring schematics.
Ensure all service activities are documented in compliance with Quality System standards.
Complete administrative duties including travel planning expense reporting and parts ordering.

Strong knowledge of chromatography principles and laboratory practices.
Hands-on troubleshooting skills with mechanical electrical and software-related issues.
Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms
Familiarity with chromatography data systems (e.g. Empower/MassLynx MassHunter OpenLab ChemStation LabSolutions).

Compensation and Benefits