Desktop Support Specialist L1

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

This position provides enhanced technical and end-user support for desktop computers client-server-based desktop applications and related corporate wireless devices to office will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations wireless devices including laptops tablets cell phones printers plotters and projectors as well as application software and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware software and periphery components. The ability to provide enhanced support to non-windows-based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation initiative good judgment good communication and problem-solving skills as well as the ability to work in a team or with minimal supervision.

Your responsibilities:

Troubleshooting and resolution of issue relating to operating systems (Windows 10 Mac and Ubuntu) and software applications installed on devices
Investigation diagnoses troubleshooting HP- hardware and A/V equipments for conference rooms
Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape
Attention to details
Maintain proper assets tracking records
Ability to communicate effectively both orally and in writing
Ability to follow run books and knowledge base
Ability to work independently on assigned tasks or in contribution to a team project
Ability to prioritize assigned workload and respond quickly to critical issues
Service request ticket creation administration and closure
Responsible for attending users issues related to their domain accounts and access permissions
Ability to navigate Active Directory in support of user object and computer object related issues
Performing regular audio video equipment checks for the conference room machines
Perform any necessary upgrades on workstation systems to ensure their longevity

About you:

Solid knowledge of desktops operating systems for troubleshooting purposes
1-3 years experience building troubleshooting and deploying hardware devices (desktops laptops tablets printers and mobile devices)
1-3 years of experience diagnosing troubleshoot and resolving hardware software network issues
Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
Relevant industry certifications are considered an asset:
- CompTIA A
- CompTIA Server
- Apple (ACSP ACTC)
- MCTS/MCITP
Ability to learn quickly demonstrating the ability to work independently in a fast-paced environment
Hands-on experience with SCCM /MDT
A keen interest in computer hardware and systems technology
Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
Comfortable working under pressure in a fast-paced environment
Excellent interpersonal and communication skills in both verbal and written English
Strong skills in keeping organized and taking initiative
Highly resourceful with good problem-solving abilities
Ambition to improve skill set and knowledge base
Ability to work in shifts which will include weekends
Knowledge of IP phone systems is considered an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive health benefits program including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days which increase based on tenure. Other benefits include paid sick days maternity/parental leave enhanced program commuter benefits corporate bonuses and a 401(k)-retirement plan with company contribution matching.

For employees based at our New York office we provide additional perks and amenities to enhance your work experience including a subsidized meal program courtesy of our in-house culinary team!

Base salary range

$45000$60000 USD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...