IT Support Specialist

About the Role:
The IT Support Specialist is responsible for supporting the organizations IT landscape from a systems and integrations perspective. Operating remotely this role focuses on application troubleshooting API integrations automation workflows and user support.

Key Responsibilities:

1. Remote Systems Support & Maintenance
   

• Resolve support tickets related to software applications system performance and security updates.
  

• Manage and maintain user accounts permissions and access controls across various platforms including Google Workspace and Microsoft 365.
  

• Develop and manage API integrations between business tools (CRM telephony scheduling apps) to streamline workflows.
  

• Leverage automation platforms like and Zapier for process optimization and data synchronization.
  

• Integrate AI-driven productivity solutions (e.g. Avoma ) and ensure compatibility with existing systems.
  

• Provide remote onboarding support ensuring users have the necessary credentials system access and security training.
  

• Create and maintain user guides FAQs and internal knowledge bases to facilitate self-service support and ongoing learning.
  

• Configure and support telephony solutions (RingCentral Aircall) scheduling tools (Calendly Acuity) and CRMs (Zoho).
  

• Assist with the adoption and integration of tools like GoHighLevel and web-based platforms applying basic web development knowledge when required.
  

• Coordinate with the onsite IT team to ensure consistency in processes standards and user experiences.
  

• Communicate effectively with internal stakeholders to gather requirements provide updates and address concerns related to IT systems and integrations.
  

• Utilize agile methodologies and sprint-based task management to plan prioritize and complete IT projects.
  

• Continuously review and refine IT processes to improve efficiency reliability and user satisfaction.
  

Requirements:

• Associates or Bachelors degree in IT Computer Science or a related field.
  

• 2 years of relevant IT experience.
  

• Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).
  

• Experience with CRM platforms (e.g. Zoho) and telephony systems.
  

• Familiarity with integration platforms ( Zapier) and basic understanding of APIs.
  

• Strong communication problem-solving and organizational skills.
  

• Basic web development skills (HTML/CSS/JS) considered a plus.