Field Service Engineer UK south LE
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Job Location:
Hemel Hempstead - UK
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Preferred Location: South UK close to Cambridge
Responsibilities:
Field Service Engineer (Travel 80-90% internal and external to other territories)
Responsible to deliver service activities including; Installation & related customer introduction Repairs Maintenance Services Validation Services Depot Repair etc.
achieving:
- Satisfied customer becoming loyal customers
- Strong first time fix rates / short mean time to repair
- Lowest repeated call rates
Contributes to the overall success of Service Targets; Bookings Revenues Service Profit and Overhead Cost while following all internal rules processes and practices (as they are described).
Performs Service Activities in line with internal rules and customer regulations.
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments.
Actively promote our contract products.
Always maintain a professional relationship with our customer base to foster customer dedication and address blocking issues to resolve critical tasks promptly.
Follow our ethical business conduct guidance.
Responsibility for managing the companys assets provided such as Car Stock/Inventory of Parts Computer Telephone general Tools Software Company Car Manuals etc.
Optimise their own work schedule by coordinating with all partners for service planning and the wider team.
Is responsible to report accurate and timely activities such as Field Service Reports Expense Reports etc.
Assures alignment of all activities at the customer site with the rest of Thermofisher and advising other departments of Thermofisher of important information with respect to our customers (e.g. information about new purchases to sales/lead generation).
Travel Requirements:
The area of responsibility will be UK south with occasional travel to other territories these include but not restricted to UK north Ireland & EMEA North.
The need to support cross boarder customers is essential to a successful candidate.
Professional Requirements:
Professional background in Electronics/Chemistry/Engineering or related subjects
Excellent verbal and written communication skills ability to work across all levels functions and regions
Excellent PC skills
Excellent inter-personal self-motivational and negotiating skills
Driving License
A keenly developed sense of drive intellectual curiosity technical proficiency and problem solving
Take personal responsibility for tasks with a get it done mentality including hands-on service activities and customer interaction
A Willingness to travel within UK territory for day to day duties. and wider travel within EMEA for meetings training and projects.
Experience in a technical service function
Demonstrate organizational skills with the ability to balance multiple tasks with different priorities and to coordinate the work of others
Preferred:
Good Product Knowledge of the ThermoFisher Scientific Products of Instrument and Enterprise Services
Excellent English communication skills.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
