General Manager Hilton New York Times Square

About the Opportunity
This is an exciting opportunity to lead one of New York Citys most iconic hotels the Hilton New York Times Square located in the heart of Manhattans vibrant Theater District. Rising 44 stories above the city this landmark property blends modern sophistication with panoramic skyline views and the world-famous energy of Times Square.

As General Manager you will oversee all aspects of hotel operations driving performance guest satisfaction and team engagement in a dynamic high-profile environment. The ideal leader will bring strategic vision strong financial acumen and a passion for creating exceptional guest experiences that reflect Hiltons brand of hospitality excellence.

This role offers the opportunity to inspire a talented team strengthen partnerships across the community and elevate one of the citys most recognized hotels. Its a chance to make your mark in the center of it all where world-class service meets the pulse of New York City.

About the Property
Guests will enjoy an unforgettable stay at Hilton New York Times Square perfectly situated in the heart of Manhattans Theater District. Just steps from Broadway Bryant Park and Times Square itself the hotel offers effortless access to the citys most iconic attractions shopping and dining.

Accommodations feature spacious contemporary rooms with stunning city views creating a relaxing retreat above the bustling streets below. Guests can dine on-site at multiple options including a vibrant buffet a casual marketplace and a stylish lounge serving cocktails and small plates high above the city.

For those looking to stay active or productive the hotel offers a 24-hour fitness center flexible meeting spaces and convenient digital services including mobile check-in and in-room streaming entertainment.

Whether guests are visiting for business Broadway shows or a city getaway Hilton Times Square provides a dynamic blend of modern amenities warm hospitality and a prime New York City location delivering an elevated experience in the heart of the Big Apple.

To learn more about this property click HERE.

What will I be doing
As the General Manager you would be responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Lead direct and manage all hotel operations including but not limited to hotel budgeting and forecasting strategic planning leading service initiatives leading and managing balanced scorecard performance implementing and complying with all company policies and standards overseeing sales and marketing initiatives leading and developing the executive team responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance particularly the executive team and department heads to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurements
• Identify operational performance productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

EOE/AA/Disabled/Veterans

What are we looking for

Basic Qualifications:

• Minimum of 3 years as a General Manager at a full-service hotel with 250 rooms and $30M in annual revenue.
• Solid commercial acumen with expertise in financial oversight and revenue optimization.
• Demonstrated success leading large-scale renovation and property improvement projects ensuring minimal business disruption while enhancing asset value and guest experience.
• Strong ability to build manage and maintain strong ownership relationships with a focus on transparency collaboration and results.
• Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams.

• Demonstrated experience managing labor relations and union partnerships.

Preferred Qualifications:

• Hilton brand experience.

• Local market experience.

  Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The annual salary range for this role is $275K-$295K and is determined based on applicable and specialized experience and location.