FLEX IT Technician, Omaha
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This is a temporary position. Onsite 4-5 days in office.
IT Technician CEC
JOB SUMMARY
The IT Technician Customer Engagement Centers (CEC) is responsible for providing comprehensive technical and functional support to CEC offices. This role encompasses assisting operations leadership with strategic technology planning and execution in addition to performing installations maintenance and repairs of all center-based computer systems equipment telephony and peripheral devices.
CANDIDATE PROFILE
Education and Experience Required:
- Bachelors degree or an equivalent combination of professional experience education technical training or certifications 2 years of experience in Information Technology with a technical specialization in PC support and a thorough understanding of network infrastructure
- Comprehensive knowledge of both Windows and Mac desktop operating systems
- Proficiency in utilizing MS Office applications (including Access) SharePoint Smart Deploy and PDQ Preferred: A N and/or Microsoft certifications
CORE WORK ACTIVITIES
- Execute installations maintenance and repairs for all center-based computer systems equipment and peripheral devices
- Serve as the primary hardware contact for technical processes and project-specific requirements
- Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT Corporate IT and Network Services)
- Provide support for basic telephony configuration and in-center maintenance
- Offer technical support for Sales (both in-center and Home Agent) Customer Care Loyalty and the Customer Engagement Center support team desktop portfolios
- Facilitate Home Agent deployments Maintain tracking and inventory of all hardware assets
- Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure resolution
- Collaborate with onsite leadership to address operational technology requirements
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
