Dispatcher, Paratransit Charleston
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Job Location:
North Charleston, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.
Responsibilities:
Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action up to and including suspensions and/or discharge for staff violations of company policies.
Responds to emergency calls facilitates emergency response network coordinates mechanical service repair and assigns replacement buses and drivers when there is a problem on a route.
Notifies stakeholders and location personnel of all changes in route assignments emergency situations accidents breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements customer information route changes relevant maps vehicle details bus assignments driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Qualifications
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing.
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax scanner copier zip drive telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
We Offer
Physical Health
- Exceptional Medical Dental Vision and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
WeDriveU is the leader in transportation solutions for communities, campuses and workplaces. We offer a range of shuttle and transit solutions including fixed route public transit, paratransit, commuter shuttles and demand responsive solutions as a private contractor to transit agenci ... View more
