Analyst

Work Place Flexibility: Hybrid

Legal Entity:Entergy Texas Inc.-GTX

**This position can be filled in The Woodlands TX or Beaumont TX as an Analyst II or III depending on relevant experience.**

Job Summary/Purpose

The preferred candidate will be able to perform a wide variety of customer data analyses for the Entergy Texas operating company. This position will report to the Manager Customer Service Support.

Job Duties/Responsibilities

• Responsible for trending net promoter score (NPS) survey data and making recommendations on improving scores for the state.
• Responsible for trending complaint data and performing root cause analysis as it relates to current processes to develop and implement continuous improvement initiatives.
• Responsible for performing data analytics handling and resolving complex customer complaints including complaints sent to Public Utility Commission of Texas (PUCT) local elected officials Entergy executives etc.
• Utilize Power BI reporting tool to prepare reports for state management decision making.
• Develops and conducts presentations for other internal workgroups regarding NPS strategy and process improvements.
• Responsible for calculating and implementing franchise fee payments to cities and municipalities and providing variance explanations for state management.
• Understand customer usage patterns and rate structures to assist customers with appropriate rate analysis.
• Interface extensively with other internal organizations including operations contact center meter to cash etc. to analyze processes and develop improvements.
• Stays abreast of regulatory or political changes that may impact Entergy policy decision making.
• Serves as Restoration Event Coordinator during active storms and assists with customer alert messaging and proactive messaging.
• Serve on non-profit and/or professional organization boards or with any other community organization.

Minimum Requirements

Minimum education required of the position

• Bachelors Degree in a technical or business-related field or equivalent work experience.
• Desired: Masters Degree.

Minimum experience required of the position

• Analyst II: 2-4 years of professional experience.
• Analyst III: 4-6 years of professional experience.

Minimum knowledge skills and abilities required of the position

• Analytical skill set with advanced knowledge of Microsoft Office: Word Excel PowerPoint and Power BI.
• Knowledge of SAP and Salesforce CRM tools.
• Effective presentation and public speaking skills.
• Team player with proactive mindset.
• Ability to travel up to 25%.

Any certificates licenses etc. required for the position Desired:

• None

#LI-AH1

Primary Location: Texas-BeaumontTexas : Beaumont
Texas : The Woodlands
Job Function: All Other Jobs
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 121133
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.