Player Experience Director

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer Click here.

Are you passionate about crafting incredible player journeys Were on the lookout for a Player Experience Director to lead our global Player & Customer Experience (PX) strategy and this role youll be the champion for our players ensuring every interaction they have with Rovio from in-game moments to community channels CRM support or VIP engagement is seamless meaningful and truly world-class. Youll report to the SVP Portfolio & Player Excellence and can be based in Espoo or Stockholm.

You will have impact and fun at work by:

Creating and driving Rovios PX vision and roadmap defining and then championing what player-first means to us.
Architecting team structures and collaboration models that work for our multi-game operations.
Leading and mentoring our PX craft (Community Support CRM VIP) setting high standards and fostering innovation.
Designing and deploying upskilling programs that build data literacy emerging technology fluency and AI adoption across our PX teams.
Overseeing vendors tools and PX technologies always looking for ways to improve effectiveness and efficiency.
Partnering with our game studios marketing player experience research and other teams to embed PX insights into everything we do.

Experience and skills we are looking for:

You have preferably 10 years of experience in Player Experience Community Management Customer Experience or LiveOps within the gaming tech or entertainment industry.
Youve shown success in leading large-scale multi-game PX strategies.
You have a strong track record of influencing executive decisions by sharing compelling player insights.
Youre experienced in scaling PX operations globally including tools workflows and vendor partnerships.
You have a deep understanding of community ecosystems support operations CRM and VIP management at scale.
Youre familiar with emerging technologies (AI automation analytics platforms) for PX.

It would be nice if you also have the following skills:

Experience in mobile F2P gaming and live-service models.
Experience working across multiple regions and cultural contexts.

Please send your CV in English. We look forward to speaking to you!

We welcome applicants to use the name they want to be addressed by in the application form regardless of whether it is their legal name.

At Rovio we are also committed to providing reasonable accommodations for qualified individuals with disabilities or conditions in our working environment and job application procedures. We are committed to continuously improving workplace accessibility. If you have any questions before applying please write to us atemailprotected.

What to expect when you join us

Meet the Rovians

Hiring process at Rovio

Diversity Equity and Inclusion at Rovio

Required Experience:

Director

Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer Click here.Are you passionate about crafting incredible player journeys Were on the lookout for a Player Experience Director to lead our global Player & Customer Experienc...

Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer Click here.

You will have impact and fun at work by:

Creating and driving Rovios PX vision and roadmap defining and then championing what player-first means to us.
Architecting team structures and collaboration models that work for our multi-game operations.
Leading and mentoring our PX craft (Community Support CRM VIP) setting high standards and fostering innovation.
Designing and deploying upskilling programs that build data literacy emerging technology fluency and AI adoption across our PX teams.
Overseeing vendors tools and PX technologies always looking for ways to improve effectiveness and efficiency.
Partnering with our game studios marketing player experience research and other teams to embed PX insights into everything we do.

Experience and skills we are looking for:

You have preferably 10 years of experience in Player Experience Community Management Customer Experience or LiveOps within the gaming tech or entertainment industry.
Youve shown success in leading large-scale multi-game PX strategies.
You have a strong track record of influencing executive decisions by sharing compelling player insights.
Youre experienced in scaling PX operations globally including tools workflows and vendor partnerships.
You have a deep understanding of community ecosystems support operations CRM and VIP management at scale.
Youre familiar with emerging technologies (AI automation analytics platforms) for PX.