Admin Support Officer Housing Management

This role is open to full time part time and job share applications all of which will be assessed equally.

This advert is open to Babergh and Mid Suffolk District Councils employees only.

Join our team

We are looking for an Administrative Support Officerto join our Housing Managementteam.

If you share our valuesand you are motivated to make a difference for our residents clients and communities we would love to hear from you.

About the role

In this vital role you will provide comprehensive administrative and technical support to our Tenancy Services teams helping to ensure smooth service delivery and high levels of customer satisfaction.

What youll be doing:

• Responding to and redirecting customer enquiries booking appointments and producing written communications.
• Administering tenancy changes and maintaining accurate tenant records.
• Supporting financial processes including direct debits refunds and invoice management.
• Collaborating with internal and external stakeholders on projects and casework.
• Promoting tenant engagement and supporting equality and diversity initiatives.
• Ensuring compliance with GDPR health and safety and council policies.

About you

What we are looking for:

• NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
• Strong IT skills particularly in Microsoft Office (Excel Word Outlook).
• Excellent communication and customer service skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Experience in financial administration and interpreting financial data.

• A team player who is adaptable diplomatic and committed to continuous improvement.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

• Generous leave entitlement (26 days a year rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role please contact Beth Newtonby either calling or emailing .

Please read the Job Description and Person before applying for this job opportunity.

Closing date: 5.00pm 29th October 2025.

How to apply

Please ensure:

• Your supporting statement clearly addresses how you meet the criteria in the Person Specification.

• Your CV and completed supporting statement are attached to your application.

• You use your Babergh and Mid Suffolk email address for your application.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.