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Position Summary:
Florida Atlantic University is seeking a Senior Financial Aid Officer - Jupiter FL.
The Senior Financial Aid Officer recommends and implements policies and procedures for assigned programs investigates previous awards received by an applicant and assigns/adjusts an award according to eligibility limits and availability of funds and compiles reports regarding the administration of federal state and university funds.
Summary of Responsibilities:
Serve as a central point of contact for all departments within Student Services One Stop Shop which includes answering questions providing phone coverage and routing calls for the FAU Financial Aid Call Center.
Manage live chat responses during business hours directing calls to staff greeting visitors and distributing information regarding FAU especially on the Jupiter campus classes and services.
Distributes and processes the appropriate forms to students staff and faculty and ensures that forms received from students have been completed appropriately so that student records are accurately maintained.
Provide status information for student services to students utilizing the FAU computer system including but not limited to the collection of required documentation & appropriate follow-up data entry notification to students concerning additional required documentation or missing information on documents monitor status of students establish and maintain student information as directed by an Student Services department or designee and compliance with FERPA.
Communicate University state and federal regulations to students when necessary to assist in their understanding of such policy; and when appropriate provide information for academic petitions or refunds in accordance with established University and state policy and federal regulations.
Other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at Presidents discretion).
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).
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Minimum Qualifications:
A high school diploma or equivalent and five (5) years of appropriate experience.Salary:
$23.65 - $25.65 per hour.College or Department:
Student Financial Aid: Customer Operations and OutreachLocation:
John D. MacArthur Campus - JupiterWork Days and Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m. Occasional evening and weekend hours as needed.Application Deadline:
Special Instructions to Applicant:
VETERANS PREFERENCE:Required Experience:
Senior IC
Florida Atlantic University (FAU) is a student-centered public research university committed to empowering students who want to make a difference.