Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
As a Customer Service Officer or CSO you will act as a liaison provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency in the OTC process.
Reporting to the Supply Chain Manager you will oversee:
- Full OTC scope in order management
- Managing key orders leveraging our best practices to match our agreed service levels (OTIF SLA FTR EDI monitoring)
- Being the reliable partner our customers need via email and phone
- Being the reliable partner towards ours 3PL securing the OTIF delivery
- Manage customer complaints (CN/DN price adjustments returns)
- Management of price conditions and work with BNL accounting team on cash collection
- Be a key user of SAP 4/HANA and support UAT on request of IT
- Excise management
- Masterdata Back up.
Qualifications :
- You have a first experience in a customer service (preferably in a FMCG environment) or a customer service orientation an attention to details problems solving skills
- Your experience with disputes & claims management would be an asset
- You have high level of autonomy and are proactive in nature
- You will bring your excellent communication skills your team player attitude and ability to thrive in a fast-paced environment
- Your knowledge of SAP 4/HANA is mandatory.
- You have strong knowledge of MS office (Excel word PPT) and ERP systems ( BO IBP Fiori)
- Bilingual French & English Dutch will be highly appreciated
Home-office policy: after a period of induction possibility to work max 2 days at home.
Position based in Diegem.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Rémy Cointreau is an equal opportunity employer.
We celebrate diversity and are committed to create an inclusive environment for all employees.
To learn more about how we collect and process your personal data as part of the recruitment process please view our Privacy policy.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Rémy Cointreau Group, whose Charentais origins date back to 1724, is the result of the 1990 merger of holding companies owned by the Hériard Dubreuil and Cointreau families, which controlled E. Rémy Martin & Cie SA and Cointreau & Cie SA, respectively. The Group is also the result ... View more
