Customer Operations Administrator-1
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Order Processing
- Enter and monitor customer orders (manual and EDI) for LATAM and MX markets ensuring timely and accurate fulfillment.
- Generate invoices process credits allocate requests and follow up on order status.
- Manage non-EDI and manual customer orders.
- Support Customer Operations Specialists with administrative tasks and customer-specific processes.
- Oversee and process campaign data (e.g. Privalia) to ensure accurate invoicing.
- Provide product cost and variance analysis to internal teams.
- Collaborate with leadership to communicate and record cost deviations.
- Share order volume forecasts from BAs with 3PLs.
- Handle customer complaints related to shortages faulty and late deliveries request deadline extensions when necessary.
- Respond to complaints and inquiries related to marketplaces.
- Conduct ad-hoc administrative tasks to support customer service operations.
Customer Service & Communication
- Participate in LATAM customer operations team meetings.
- Re-distribute and resolve requests from central mailboxes with timely follow-up and team accountability.
- Respond to emails and requests aligned with the LATAM Customer Operations team.
- Collaborate with Operations Specialists to ensure delivery process alignment and effectiveness in LATAM.
IT Systems & Interfaces
- Conduct daily reconciliation of inventory sales and adjustment data.
- Reconcile customer master product master and inventory interfaces (error reports).
- Monitor and resolve inventory discrepancies in collaboration with IT teams.
- Audit and maintain accurate customer pricing.
Returns & Inverse Logistics
- Follow up on return processes including product receipt and pending shipping waybills.
SAV (After-Sales Support)
- Assist local Service Center with warranty/non-warranty request resolutions.
- Provide support for spare parts management and monthly invoicing control.
Project Support
- Participate in testing phases for new project rollouts or system implementations as needed.
Qualifications:
- Bachelors degree in Business Administration Logistics Industrial Engineering or a related field.
- 12 years of experience in operations order processing or supply chain coordination.
- Familiarity with SAP and EDI systems preferred.
- Strong analytical and administrative skills.
- Excellent communication and interpersonal abilities.
- Bilingual: Spanish and English (verbal and written).
Core Competencies:
- Detail-oriented and highly organized.
- Multitasking and time management skills.
- Problem-solving mindset with a proactive approach.
- Strong team player with cross-functional collaboration skills.
Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
A website of Movado Group, Inc. for investors and stockholders. Movado Group Inc. designs, manufactures, and markets Concord, Ebel, ESQ, CoachWatch, Tommy Hilfiger watches, and Movado watches and personal accessories. The site provides current financial and performance data and corpor ... View more
