R&D Service Engineer I
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Job Location:
Norcross, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Job Summary
The R&D Service Engineer I maintains and services automated instrumentation within the R&D department. This role is responsible for ensuring automated instrument operation by performing installations maintenance calibrations repairs and other administrative duties.
Responsibilities
Key Accountabilities
- Managing the R&D instrument parts inventory
- Ensuring compliance with all Quality Regulatory and Service policies and procedures
- Ensuring all deadlines are met for the installation of new equipment corrective maintenance and preventative maintenance activities
- Ability to diagnose analyze and troubleshoot complex instrument issues to determine root cause and execute appropriate repairs for resolution while communicating effectively including follow up to technologist reporting the issue
- Strong triage ability to determine corrective solutions efficiently in a timely manner while managing simultaneous tasks appropriately based on priorities assigned
- Execute Verification protocols related to software and hardware design changes
- Prepare automated system environment for verification testing
- Escalates and communicates unresolved issues effectively
- Accurately documenting all installation maintenance and service activities in a timely manner and according to good documentation practices
- Completing regular training to stay abreast of current information and sharing best practices with team members and training them as needed
Networking/Key relationships
Works in cross-functional relationships with verification technologists integration engineers other service personnel and external OEM partners.
Qualifications
Minimum Knowledge & Experience required for the position
- Associates Degree in Biomedical Equipment Technology or Bachelors Biomedical/Mechanical Electric Engineer. Equivalent experience in lieu of degree will be considered.
- 0-2 years of experience (industry or military)
- Experience in repairing and using instruments used for diagnostic blood banking blood typing and antibody screening preferred
- Bachelors Degree in Medical Technology a plus MT (ASCP)
Skills & Capabilities:
- Good communication skills
- Ability to communicate clearly; communicating data and details as needed
- Able to work in a team environment and collaborate
- Demonstrates knowledge of products services procedures policies systems and company organization as it relates to job requirements
- Displays PC skills with Microsoft Office (Word Excel) and other desktop functions at an intermediate level
Travel requirements:
N/A
Key Skills
- Laboratory Experience
- Vendor Management
- Design Controls
- C/C++
- FDA Regulations
- Intellectual Property Law
- ISO 13485
- Research Experience
- SolidWorks
- Research & Development
- Internet Of Things
- Product Development
About Company
Since 1959, we’ve harnessed our passion to create a history of innovative specialized diagnostics breakthroughs in vitro diagnostics, improve the quality of test results, and enhance patient care.
