Royal Service Agent (Hotel Phone Operator)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Process all external and internal calls text messages or emails either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards and taking messages if necessary.
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
- Maintain and monitor the Royal Service software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes voice messages and written messages for internal and external Guests
- Have full knowledge of the hotels emergency procedures
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Hourly Rate: $34.64 USD Gross per hour
Qualifications :
Your skills and experience include:
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Visa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
