Senior Field Service Engineer, Agilent LCMS

Charlotte, VT - USA

Hourly Salary: $ 62 - 72

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Senior Field Service Engineer - Agilent LCMS Specialization
Location: 50% Travel - Anywhere in US near a major national airport East coast preferred

Lighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company with a collaborative team of scientists consultants field service engineers and industry experts. We are a dedicated team of professionals who value innovation quality and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Senior Field Service Engineer with over 8 years of specialized expertise in LC/MS MS working with Agilent 6400 series MS and Agilent 1200/1260/1290 HPLC/UPLC. Sciex LCMS experience is a plus but not required.

Key Responsibilities

Perform on-site repairs and maintenance of laboratory instrumentation.
Provide technical support via phone and email to clients.
Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
Assist in scheduling coordinating and performing new product installations operator training and assay validation activities at the customer site.
Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
Interpret and troubleshoot using component block diagrams assembly drawings and wiring schematics.
Conduct preventive maintenance for both contract and non-contract clients.
Ensure all service activities are documented in compliance with Quality System standards.
Complete administrative duties including travel planning expense reporting and parts ordering.

Education
Associates or Bachelors degree in Chemistry Medical Laboratory Sciences Engineering Medical Technology Clinical Laboratory Science or equivalent experience.

Experience
Minimum 8 years of experience in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs of Agilent LC/MS MS and Agilent HPLC/UPLC experience required.

Compensation and Benefits

Hourly rate: $62-72/hour
Medical Vision and Dental insurance
15 days Paid Time Off to start (vacation and sick days)
10 Paid Holidays
401(k) retirement plan with up to 4% Company match
Company-paid Life AD&D Short- and Long-Term Disability
Paid Volunteer Time Off
Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities including persons with disabilities. If at any time during the application process you need an accommodation please contact for assistance.

Lighthouse Lab Services

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Required Experience:

Senior IC

Senior Field Service Engineer - Agilent LCMS SpecializationLocation: 50% Travel - Anywhere in US near a major national airport East coast preferredLighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company with a collaborative team of scientists co...

Senior Field Service Engineer - Agilent LCMS Specialization
Location: 50% Travel - Anywhere in US near a major national airport East coast preferred

Perform on-site repairs and maintenance of laboratory instrumentation.
Provide technical support via phone and email to clients.
Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
Assist in scheduling coordinating and performing new product installations operator training and assay validation activities at the customer site.
Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
Interpret and troubleshoot using component block diagrams assembly drawings and wiring schematics.
Conduct preventive maintenance for both contract and non-contract clients.
Ensure all service activities are documented in compliance with Quality System standards.
Complete administrative duties including travel planning expense reporting and parts ordering.