Customer Service Team Leader with German

Job title:

Job Description:

Requirements:

• German C1 level is a must

• English B2

• Good polish labour law knowledge especially in regard to: Working Time Regulations Employee Rights and Obligations and Disciplinary and Grievance Procedures

• Customer-oriented thinking and attitude

• Excellent organizational and communication skills

• Very good analytical and critical thinking

• Service-oriented appreciative and respectful attitude

• Good understanding of relationships and strong relations building skills

What youll be doing:

Important individual tasks:

• Driving the quality and quantity of outputs from all assigned customer associates

• Ensuring customer associates develop the required specialist knowledge communication requirements and process knowledge to deliver the best results.

• Control of deployment times (e.g. duty roster breaks)

• Productivity: target achievement regarding operational project-specific key figures

Leadership of the customer associates:

• Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.

• Performance management and maintaining adherence to required standards processes and workflows

• Follow-up and control of quality assurance

• Conducting employee reviews

Project-related tasks:

• Maintaining project documentation and the associated tools

• Planning and follow-up (reviews) of training courses for customer associates

• Organising and implementation of team meetings and briefings

• Preparing of required reports and presentations

Whats in it for you

• Financial stabilityfrom day one competitive salary

• Take care of your health withsupplementary medical insurance with LuxMed

• Generali group insurance

• Multisport orMultiKafeteriabenefitsystems

• Flexibilitythat works for you enjoy ourhybrid model

• Practical everyday supportfrom Operational manager

• Bring a friend get rewarded ourreferral bonusprogram gives you extra perks when you recommend new colleagues

• Work-life balancethat matters friendly teams supportive leaders and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart

• International experienceevery day collaborate in a diverse multinational environment influenced by British and Irish culture

What we hope youll do next:
Click Apply now to complete our brief application form so we can learn more about you.

About Capita
Capita is a digital consulting transformation and services company. Every day our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers governments and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time allowing them to focus on what they do best and making peoples lives easier and simpler. We have offices in the UK Europe India and South Africa. Capita is a leading business services provider employing over 34000 people across the UK Europe India and South Africa.

We are an equal opportunity employer which means we will consider all qualified applicants regardless of gender identity or expression ethnic origin national origin religion or belief age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results and we are committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow ul. Lubicz 23; Kraków KRS REGON case of any questions or requests concerning data processing you can contact us at:. personal information will be processed for the purpose of the recruitment process including the assessment of qualifications aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. legal basis for processing your personal data: 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to the extent resulting from Article 221 1 of the Labor Code such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. consent for processing otherdata provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. and for processing your personal datain future recruitment processes in case you agree to take part in those processes. legitimate interest (article 6(1)(f) of GDPR) in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities aptitudes legality of stay and work we require this to assess whether you are a suitable person for the post in question. personal information will be transferred to processor outside the European Economic Area (EEA)located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK Ireland and the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA) to which the Group company Capita located in India is a personal data will be transferred to recipients participating in the recruitment and employment process i.e. to companies handling the legalization of residence/ employment medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o) HR (Human Resources) and payroll services (AdAc Sp. z o.o.) as well as to companies related to Capita Group. After a successful recruitment process your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations with the facility being a separate data may be also disclosed to entities and authorities authorized to process such data. personal data will be stored from the day of sending your CV: a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes. have the rightto request access to and rectification or erasure of yourpersonal data restriction of processing or the right to data portability. The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its withdrawal. any time you have the right to object to the processing of your such a situation the Controller will cease to process your data for the aforementioned purposes unless the Controller can demonstrate that with respect to your data there are valid legitimate grounds that override your interests rights and freedoms or your data will be necessary for us to possibly establish assert or defend claims. provision of your personal data to the extent provided by labor law including in particular to the extent provided by Article 221of the Labor Code is a statutory obligation and at the same time is necessary for you to participate in the recruitment procedure. Failure to provide data will result in your inability to participate in the recruitment procedure. Your provision of other data is voluntary. personal data will not be a subject to the automated decision-making including profiling. have the right to lodge a complaint on unlawful processing of your personal data to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO ul. Stawki 2 00-193 Warsaw).

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