Customer and Loans Accounts Administrator

London - UK

Yearly Salary: GBP 25000 - 26000

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Vargo is recruiting for a social enterprise lender dedicated to championing financial inclusion in the UK. They focus specifically on bridging the gap for individuals and communities who are underserved by traditional banks and mainstream lending companies.

Their core purpose is to provide accessible and responsible financial solutions particularly for those at the grassroots level and within minority ethnic groups who experience systemic exclusion from the financial system. They offer short-term personal loans (typically from 100 to 1000) that serve as a fair alternative for immediate financial needs.

By combining ethical lending practices with a deep commitment to community support our client empowers our customers to manage their finances effectively access credit responsibly and take steps toward long-term financial stability.

Job role and responsibilities:

Supporting the on-boarding and administration of customer loan enquiries.
Day-to-day managing consumer loans and repayment process including conducting pre-analysis checking consumer credibility and trustworthiness data entry customer point verification (CPV) and reviewing affordability in line with the customer credit policy and procedures.
Daily weekly and monthly analysis and reporting on senior manager on all loan completions and new loans.
Promote the business to friends and family using word-of-mouth and encouraging customers to help spread the word.
Interact with customers on a daily basis to address inquiries and provide assistance.
Follow up with customers who have incomplete applications or have fallen in arrears.
Document key traits of declined customers for future reference.
Utilise HubSpot or other CRM to deliver personalised customer emails with advice and latest offers.
Manage client accounts loan accounts and payment accounts efficiently.

Background & Skills required:

Previous experience working in a loans or financial services administration capacity
Good customer services experience
Strong communication skills
Good use of Microsoft Office

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Required Experience:

Unclear Seniority

Job DescriptionVargo is recruiting for a social enterprise lender dedicated to championing financial inclusion in the UK. They focus specifically on bridging the gap for individuals and communities who are underserved by traditional banks and mainstream lending companies.Their core purpose is to pro...