Tree Services Service Delivery Officer Level 3

Contract Type: Permanent

Working Hours: 37 per week

Worker Type: Hybrid Worker

Salary: Starting Salary is 26824 (Level one) - 27694 (Level three) per annum

Location:Woodthorpe Grange Woodthorpe Drive Nottingham NG5 4HA

About the Role
We are looking for a proactive organised and motivated Service Delivery Officer to join our Tree Services team as part of the Customer Hub at Nottingham City Council. You will play a key role in supporting greener safer and thriving spaces across our city.

Your work will directly contribute to the Councils vision of putting citizens first by delivering tailored flexible business support. From managing operational reports to stakeholder communications you will ensure smooth service delivery and positive outcomes for Nottinghams communities. This post also plays a key role in the wider Business Support Team.

This is a role for someone who thrives on variety problem-solving and collaboration.

What You Will Be Doing as Service Delivery Officer

• Providing a comprehensive business support service across Tree Services
• Preparing accurate data reports and presentations with minimal supervision
• Handling stakeholder interactions professionally and building strong relationships
• Triaging incoming tree related requests and emergency tree works in line with the Urban Forest Strategy and working effectively with Tree Officers Arborists and the Tree Services Manager.
• Supporting financial transactions for schools inspections and budget monitoring
• Supporting Right to Buy with Tree Preservation Order checks
• Mentoring new staff and helping colleagues grow
• Identifying improvements to processes and promoting smarter use of technology
• Upholding the Councils commitments on Equality Diversity and Inclusion and climate change

What We Are Looking For

• Strong organisational and communication skills for a wide range of audiences
• Ability to manage competing priorities and deliver on time
• Knowledge of business and finance administration processes
• A commitment to EDI sustainability and citizen-first values
• Solid IT skills including Microsoft Office and case management systems. Technical aptitude to generate new reports.
• Proven experience in ad administrative/customer service role preferably within a public service or environmental organisation.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Liz Wilson-Smith by telephone on or by email at

Closing Date: 29 October 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:w/c 10 November 2025

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.