Quality Assurance Auditor
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
The Quality Lead supports People Services Center operations in performing Quality Audits. It is part of a global team responsible for master processes development and review quality support continuous improvement systems operating practices metrics case categorization and reporting.
What Youll Do
- Lead the implementation of People Services Center Quality Assurance plan
- Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts
- Track quality performance based on Customer Survey feedback and lead improvement effort
- Continually analyze and increase the value of the quality system
- Capability to create and review Master Processes documentation for supporting People Services Center Operations
- Facilitate Quality System (e.g. Master Process Quality Handbook) and Problem Solving training
- Determine customer survey strategies to increase participation rates
- Support and validate requirements for Operations and Quality Dashboard development
Your Skills & Abilities (Required Qualifications)
- Bachelors degree
- Knowledge of and experience in Operational Excellence methodology
- (6 sigma)
- Demonstrated ability to analyze data and present key insights in formal meetings with upper management
- Demonstrated ability to lead problem solving projects
- Highly skilled on developing presentations and communicating
- Skilled on negotiation and argumentation
- Excellent Communication Skills in English
- Minimum 2 years experience in a Quality or Operations support role
What Will Give You A Competitive Edge (Preferred Qualifications)
- Experience as a customer service agent
- Working with OpEx (6 sigma) projects
- Quality System leadership experience
- Training experience
NOTE: This is a Night Shift schedule.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Key Skills
- Laboratory Experience
- Quality Assurance
- FDA Regulations
- ISO 9001
- Quality Audits
- Quality Management
- GLP
- cGMP
- EPA
- QA/QC
- Toxicology Experience
- Aviation Experience
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
