Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Vendor Experience

Manages the activities related to Vendors/suppliers daily to ensure smooth functioning of supply chain functions. This role is essential in providing excellent experience to our vendors/suppliers during the journey with our client

Responsibilities

Research in internal systems and partner systems to provide resolution within the TAT

Strong on email management.

Works with client organization for partners/case specific guidance and takes steps through multiple tools depending on the relation.

Provide prompt efficient and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections.

Handling customer inquiries related to returns processing return requests ensuring adherence to return policies resolving customer issues and working towards customer satisfaction

Qualifications we seek in you!

Minimum Qualifications

Any Graduate

Professional experience in Vendor Management and Services Support

Industry Experience - Services or hi-tech industry

Hands-on experience with at least one ERP/procurement platform (e.g. Sales Force).

Proficiency in MS Excel and familiarity with data cleansing tools or ticketing systems.

Working knowledge of indirect /direct spend categories

Ability to work in a deadline-driven service-oriented environment

Excellent Communications

Preferred Qualifications/ Skills

Ability to learn quickly

Diploma / Post Graduation in International supply chain management / Sourcing Management

Oracle ServiceNow SAP knowledge and experience would be an added advantage

Possess the following key behaviours: Accountability Planning and Organization Teamwork Flexibility and Problem Solving

Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.