Job Description Summary

Job Description

Roles and Responsibilities

Essential Responsibilities:

Be a SFDC/ platform technical lead and provide technical expertise across multiple commercial platforms/tools

Directly work with product owners product managers and other architects to provide technical solutions which directly helps the front-line sales teams

Drive large and complex solution implementation and own the solution from end-to-end and be responsible for documenting technical solutions based on the requirements and industry best practices.

Strong promoter of process and technology standardization across commercial platforms/tools and be the catalyst to promote reuse.

Validate technical feasibility of design approach outlined by Enterprise Architects.

Enforce use of industry-accepted best practices and development standards to ensure quality delivery.

Establish self as and serve as a trusted advisor to business partners.

Contribute to our expanding knowledge base and repository of best practices and expertise.

Will follow lean principles to promote continuous improvement for design and development of applications.

Partner with business users to define the sales leadership processes and requirements using the best practices in . Promote the use of Salesforce out of box solutions and balance the custom development.

Inspect application to ensure it meets the technical specification and minimizes the technical debt

Work with project Lead to prioritize and resolve issues

Will be Qualtrics Admin and help in Audit - HPA & FAR.

Will help in release management for grid salesforce ecosystem.

Will demonstrate clarity of thinking to work through limited information and vague problem definitions

Will understand capability of enterprise solutions to make sound decisions around configuring software vs engineering software.

Should understand business process to determine how to optimize both process and utilization of enterprise applications.

Qualification/Requirements

BE (Computer Science) / or comparable experience

Minimum 9 years of IT experience with 5 years on SFDC or should have designed technical solutions for at least 10 implementations

Expert in CRM and its Development Life Cycle. SFDC Configurations/Customizations User Interface Page Layouts Tabs Custom fields Custom objects Validation Rules Triggers lightning aura/web components

Extensive hands-on experience on configuration in SFDC platform

Experience in Lightning is mandatory

Extensive experience over creating flows approval processes validation rules and sharing & security rules etc

Experience in CRM Analytics

Ability to work independently in Global environment

Excellent verbal and written communication

Ability to perform in extremely dynamic environment with Agile development approach.

Keen interest to learn new technology and build expertise

Self-motivated to achieve excellence with can do attitude

Passion for Organizational Excellence in Customer Care

Must be salesforce certified. PD2 Consultant certifications will be preferred

Desired Characteristics

• Experience in the industrial vertical

• Problem solving prioritization presentation and facilitation skills with the ability to make recommendations to all levels of the organization

• Solid organization skills including attention to detail and multi-tasking skills

Note:

This Job Description is intended to provide a high level guide to the role. However it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information