Oracle Fusion Cloud ERP Finance Functional Principal Consultant

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP solutions.
• Provide excellence in customer service support track-incidence diagnosis replication troubleshooting and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on Oracle ERP advancements recommending best practices and continuous improvements.
• Contribute to a collaborative knowledge-sharing team culture.

Qualifications & Skills

Mandatory:

• Bachelors degree (BE BTech MCA) or MBA in Finance.
• Minimum 5 years of experience in Implementation support or upgrade Projects with at least 1 implementation experience on SaaS ERP Finance AR AP Revenue Management Collections Expenses etc..
• Primary Expertise in Accounts Receivable Payables Revenue Management Collections and Expenses.
• Deep functional understanding of financial processes and ERP solution areas.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced dynamic environment with minimal supervision.
• Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
• Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios.
• Should have the ability to read and decipher software Log and Trace files as well as the ability to act upon the finding to determine a problem resolution.
• Work with users to troubleshoot and resolve issues answers business questions provides data analysis.
• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
• Conduct training and knowledge sharing sessions.

Good-to-Have:

• Excellent communication and interaction skills including stakeholder and team facilitation.
• Hands-on Configuration experience on at least one or more modules
  • Fusion Cash Management Tax Module
  • Fusion Fixed Asset
  • Fusion GL Accounting Hub
• Knowledge of Fusion Cloud architecture setup manager and activities.
• Knowledge of FBDI and OTBI reports development.
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources such as legacy systems and third-party applications.
• Knowledge on US Tax Requirements.
• Knowledge of Security setup would be an added advantage.
• Basic Experience in one of the following areas is seen as an advantage:
  • SQL
  • BIP
  • OTBI
  • Redwood
• Strong learning orientation so you keep abreast of the emerging business models/processes applications product solutions product features technology features and use this learning to deliver value to customers on a daily basis.
• Demonstrated experience in Managed Services that include Client Relationship Management Offshore Delivery Management Project/Program Management contribution to Business & Revenue Growth significant contributions in the area of successful delivery of KPIs to the customer.

Self-Assessment Questions

1. Can I confidently translate complex business and financial requirements into technical Oracle ERP specifications and solutions
2. Do I have hands-on experience implementing and supporting at least two Oracle ERP Cloud products (e.g. Receivables Collections Revenue Management)
3. Am I skilled in supporting custom integrations and automations using ERP Data Integrations
4. Have I successfully supported diverse financial processes such as planning consolidation and reporting in previous ERP projects
5. Am I able to work independently solve complex challenges and adapt quickly in a fast-moving service-oriented environment

• Troubleshoot and resolve application issues:
• Address user tickets triage issues and provide solutions for both functional and technical problems.
• Prioritize and escalate:
• Identify business-critical issues that require urgent attention or Oracle escalation.

• Respond to user queries:
• Answer how to questions guide on navigation and help interpret application results and configurations.
• Conduct training and knowledge sharing:
• Provide onboarding refresher and update training to business users.

• Assist with configuration:
• Help maintain SaaS configurations (workflows business rules roles approvals reports data security etc.) often in production and preview environments.
• Support minor changes and regression tests during quarterly updates.

• Log and manage Service Requests (SRs) with Oracle:
• Draft clear detailed tickets for Oracle Support and manage lifecycle through resolution.
• Monitor patch and bug progress and keep business updated.

• Analyze and communicate impact of quarterly updates:
• Review Whats New documents pretest updates in sandboxes and advise the business of changes or risks.
• Regressions/UAT testing:
• Coordinate or perform user acceptance and regression testing after updates.

• Monitor and support integrations:
• Troubleshoot issues with inbound/outbound integrations APIs file flows and OIC/OFS.
• Coordinate with IT or integration partners as needed.

• Maintain up-to-date support documentation:
• Update FAQs quick guides and process manuals for evolving system and business processes.

• Advocate for user satisfaction:
• Act as the voice of the user when working with Oracle or internal IT collect feedback and recommend enhancements when recurring pain points are identified.

• Ensure data privacy and compliance:
• Follow all Oracle and customer organization data handling and privacy requirements.
• Promote SaaS best practices (e.g. configure > extend > customize) and minimize system customizations.

Career Level - IC4