Clerk PageTelephone Operator
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.
Job Title: Clerk Page/Telephone Operator
Job Title: Clerk Page/Telephone Operator
Location: New York NY 10017
Duration: 2 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Shift: 2.00PM-10.00PM
Job Description:
Summary:
- Operates Attendant Page and Answering Service consoles.
- Performs jobrelated clerical duties.
Telephone Operations:
- Operate Amcom PC operator workstation to receive direct and place internal and external calls according to policy.
- Initiate page calls on the computer system radio long range and aural page systems.
Performance Expectations:
- Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
- Provide page support in a timely and accurate manner.
Page System Support:
- Operate radio page system according to FCC regulations.
- Program Zetron paging system changes as necessary.
- Assist in maintaining record of local calls and air call paging.
Performance Expectations:
- Provide quality customer service for page system users.
- Assist with Zetron testing pager configuration/troubleshooting and database updating as needed.
Emergency Support:
- Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
- Respond to all emergency calls such as: Medical Emergency Fire (manually count bells) Bomb Threats and other disasters.
- Follow procedures as documented in departmental procedures and follow up on all calls.
- Document all emergencies for reporting to the Emergency Preparedness Committee.
Performance Expectations:
- Provide emergency response and notification services following documented notification procedures including following escalation processes as required.
- Follow all required documentation and notification instructions.
On Call Schedule Maintenance:
- Receive on call schedules from departments and enter into the computerized Amcom system for use by evening night and weekend staff.
- This information will also be transferred to the website to be used by all employees.
Performance Expectations:
- Provide transcription service for on call schedules in a timely and accurate manner.
Answering Service:
- Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening night and weekend staff.
Performance Expectations:
- Provide transcription service for doctors answering service information in a timely and quality fashion.
Administrative and Clerical Support:
- Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
- Change batteries on page units as necessary.
- Transmit Telex messages and distribute incoming messages to appropriate departments.
- Respond to TTY unit (hearing impaired) when necessary.
Performance Expectations:
- Assist with financial management inventory management message delivery and related ancillary clerical or operational tasks as needed.
Problem Management:
- Receive record and forward all trouble calls for offhours trouble reporting.
Performance Expectations:
- Provide support following documented processes for all telecommunicationrelated and possibly miscellaneous trouble calls that are received.
Required Skills & Experience:
- Client will allow any amount of experience. If there is none this should be escalated.
Education:
- HS Diploma/GED.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Key Skills
- Financial Services
- AECOM
- Administration Support
- Brand Development
- Jboss
- Android Development
