Porter

Nairobi - Kenya

Monthly Salary: Ks 20000 - 20000

Experience Required: 0-1years

Posted on: 14-10-2025

Vacancies: 1 Vacancy

Job Summary

The Porter is responsible for providing a warm welcome and excellent service to guests upon arrival and throughout their stay. The role involves assisting with luggage handling guiding guests around the hotel ensuring smooth check-ins/outs and offering support to maintain guest satisfaction and comfort.

Key Responsibilities

Address guest complaints and resolve issues efficiently and professionally.
Greet guests courteously upon arrival and departure.
Assist guests with carrying storing and retrieving luggage.
Escort guests to their rooms explain room facilities and provide hotel information
Respond promptly to guest requests and inquiries ensuring satisfaction.
Assist in arranging transportation providing directions or suggesting local attractions when required.
Ensure the lobby and entrance areas are always clean tidy and presentable.
Safely handle and store guest luggage in the designated luggage room.
Assist with guest check-in/check-out procedures when necessary.
Support concierge and front office staff with guest-related tasks.
Handle luggage and equipment carefully to avoid damage or injury.
Report any maintenance issues safety hazards or suspicious activities immediately.
Follow hotel safety and security protocols at all times.
Maintain a professional appearance and wear the assigned uniform neatly.
Demonstrate excellent communication and interpersonal skills.
Uphold the hotels values by delivering high-quality courteous and professional service.

Requirements

O level Certificate.
Certificate in the front office and housekeeping training an added advantage
2 years experience in a related function
physical fitness

Required Skills:

diploma in marketing 3 years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite engaging personality. Commitment to customer satisfaction and service excellence.

Required Education:

Degree/diploma in Hotel Management