Customer Success Manager (mwd)

Within the Customer Success Management department you will be in charge of managing managed services around our IoT & SaaS solutions in conjunction with internal teams and customers in the retail sector. Your missions will be:   

• Monitor compliance with service commitments and the means implemented on service contracts (support maintenance fleet management etc.) in conjunction with stakeholders (support sales customer project manager expert etc.) 
• Coordinate teams (support customer project manager etc.) to ensure quality service and achieve service contract commitments 
• Track service contract budget 
• Define the content and terms of implementation of services through the descriptions of SLAs/OLAs and their evolution as necessary in consultation with the contracts stakeholders 
• Lead customer steering committees 
• Ensure that events that may impact the service contract throughout its life cycle are taken into account 
• Develop progress plans and formulate associated action plans 
• Proactively propose changes to the scope of service quantify them and argue them with the customer in collaboration with the KAM 
• Actively participate in the implementation and renewal of contracts related to the sales and pre-sales departments in order to provide indicators and information to define the best strategy 

Qualifications :

Education:

• With a degree in IT engineering or equivalent you have at least 3-5 years experience in a Service Delivery Manager position preferably in an international context. 

Experience: 

• Knowledge and experience in the retail and IoT sector would be appreciated. 

Skills:

• You are dynamic mobile and flexible you have a taste for teamwork and like to convey a good working climate. 
• An appetite for customer relations resistance to pressure and stress are necessary assets to understand this position in the retail sector  
• German C1-Level is mandatory
• As our teams and clients are international mastery of written and oral English is an imperative (strong international context for the position). 
• In a context of strong development of our activities in all Europe and Middle East regions Spanish Italian or German speaking will also be appreciated. 

Additional Information :

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers. 

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether. 

We feel supported. You will too. 

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including: 

Remote Work :

No

Employment Type :

Full-time