Helpdesk Operator
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Job Location:
Luxembourg - Luxembourg
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Tasks:
- Act as a second line of support for all technical support issues.
- Conduct diagnostics to determine the nature of problems provide technical support and perform repairs when possible to hardware software and equipment.
- Onboarding of new Staff.
- Provide support in the Video conferencing domain.
- Provide training for the usage of Video conferencing rooms.
- Provide support for IT equipment.
- Provide support in user account management password reset etc.
- Provide support in the domain of MS 365
- Provide support in all IT-related domains.
Qualifications :
- Bachelors plus a minimum of 3 years of relevant professional experience
- Fluency in English to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).
- Proven experience in IT/ security support team
- Experience in providing support to users
- Ability to understand and identify user needs.
- Ability to work autonomously and proactively.
- Availability to arrange leave teleworking and extended business hours with colleagues to ensure the continuity of service.
- Capability to contribute to ongoing projects.
- Knowledge of M365 Azure and best practice methodologies (ITIL or similar).
- Experience in providing User trainings.
- Technical knowledge to configure Teams Outlook Sharepoint and Video Conf in meeting rooms.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Ar?s is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that ... View more
