Passenger Relations Officer Lounges
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Based in Singapore the Passenger Relations Officer - Lounges provides passenger relations for one of the worlds leading airline lounges at Singapore Changi Airport.
- Provide exceptional customer service ensuring a comfortable and enjoyable lounge experience while assisting with enquiries special requests and complaints.
- Support lounge operations ensuring cleanliness comfort and availability of amenities such as food beverages and seating.
- Assist passengers with lounge access VIP services and any specific needs maintaining a calm and welcoming atmosphere.
- Monitor customer feedback collaborate with lounge teams and adhere to safety and security protocols to ensure smooth lounge operations.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Previous customer service or hospitality experience ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication problem-solving and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
- Customer-focused detail-oriented and able to work under pressure; flexibility to work various shifts in a 24-hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English
- Academics
- Creative
- Domestic
- Games
- IT Sales
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
