Reception Agent 30 hrs Per week
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Job Summary
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
- Greet check-in respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments (credit cards and cash
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great Communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sorting-out problems
- Working with Opera or a related system are a plus
- Fluency in English
Qualifications :
Your experience and skills include:
Previous experience ideal but not essential.
Service focused personality is essential
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Ability to cover day shifts where needed is essential.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- In House Legal
- Deputy
- Adobe Photoshop
- Import & Export
- Cosmetics
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
