Endpoint Workplace Support Specialist

Overall Purpose of Job:

This position functions as part of a technical support team offering assistance and consultation on configuration setup networking preventive maintenance security troubleshooting procurement inventory management and repair of endpoint technologies. These technologies include but are not limited to desktop and laptop computers smartphones and printers email and calendaring systems and line-of-business applications. The role also involves documenting solutions as needed and tracking all incidents using Ticketing system.

Main Responsibilities:

• Deliver advanced support for end-users onsite and remotely (in-person phone email remote desktop).
• Diagnose troubleshoot and resolve hardware/software issues; escalate complex problems as needed.
• Deploy configure maintain and secure endpoint devices and software (antivirus encryption).
• Support Microsoft 365 apps (Outlook Teams OneDrive SharePoint) on endpoint devices.
• Lead training sessions for new team members and contribute to the IT knowledge base.
• Document ticket resolutions and collaborate with IT/security teams for seamless operations.

Reporting & Interaction:

• Reports to: Endpoint Workplace Team Leader.
• Works closely with: Internal teams and external partners vendors or institutions as required.
• Receives assignments from the Group Leader/ticketing system; submits weekly and monthly reports.

Job Responsibilities & Accountability:

• Responsible for safeguarding company equipment and meeting deadlines.
• Must comply with occupational safety and confidentiality regulations.
• Accountable for work quality compliance equipment condition and professional conduct.

Qualifications :

• Bachelors or Masters degree in Computer Systems Informatics Engineering or a related field or equivalent professional experience.
• At least 3 years of experience in a relevant specialty.
• Strong proficiency in endpoint workplace technologies including:
  • Microsoft 365 (M365) Windows and Office suite
  • Active Directory Group Policies and client management software
  • Mobile Device Management (MDM) Windows Deployment Services (WDS) and System Center Configuration Manager (SCCM)
  • VPN management
  • Endpoint security solutions such as encryption antivirus and email security
• Solid experience in supporting and administering Microsoft 365 environments including:
  • Managing users access and licenses in M365
  • Familiarity with Intune or similar endpoint management tools
• Fluent in English; proficiency in German is an advantage

Additional Information :

What we offer

• Flexible working conditions with remote work possibility (in-person presence is required from time to time)
• Opportunity to develop your knowledge and skills through stimulating work including development and implementation of new processes and tools
• Central office location in a modern business building
• Benefits package including private health insurance sport cards flexible monthly budgets bonuses for special occasions performance bonus and other

Remote Work :

Yes

Employment Type :

Full-time