Chat Support Team Lead

ValueAdd Research And Analytics Solutions LLP

Job Location:

McArthur, OH - USA

Monthly Salary: $ 30 - 33

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

ValueAdd Research and Analytics Solutions LLP is seeking a highly motivated and experienced Chat Support Team Lead to join our dynamic team. The ideal candidate will be responsible for leading a team of chat support agents to provide exceptional customer service and support. This role requires strong leadership skills excellent communication abilities and a passion for delivering top-notch customer experiences.

Location: United States (Remote)

Responsibilities:

Lead and manage a team of chat support agents to ensure high-quality customer service
Monitor chat interactions to ensure compliance with company policies and procedures
Provide training and coaching to team members to enhance performance and productivity
Analyze chat support metrics and KPIs to identify areas for improvement
Collaborate with other departments to address customer issues and escalations

Qualifications:

2 years of experience in a chat support role
1 years of experience in a leadership or supervisory position
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and handle multiple priorities

If you are a self-motivated individual with a passion for customer service and leadership we want to hear from you! Apply now to join our team at ValueAdd Research and Analytics Solutions LLP.

Requirements

2 years of experience in a chat support role

1 years of experience in a leadership or supervisory position

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced environment and handle multiple priorities

Required Skills:

2 years of experience in a chat support role 1 years of experience in a leadership or supervisory position Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work in a fast-paced environment and handle multiple priorities

Required Education:

2 years of experience in a chat support role1 years of experience in a leadership or supervisory positionExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work in a fast-paced environment and handle multiple priorities

This is a remote position.ValueAdd Research and Analytics Solutions LLP is seeking a highly motivated and experienced Chat Support Team Lead to join our dynamic team. The ideal candidate will be responsible for leading a team of chat support agents to provide exceptional customer service and supp...