Customer Service Associate

Customer Service Associate

Located in Lafayette LA

Are you someone who thrives on connecting with people enjoys persuasive conversations and knows how to stay cool under pressure Are you the kind of person who lights up a room can guide a conversation with ease and loves the satisfaction of helping someone make the right decision If so this Customer Service Representative role might be the perfect fit for you!

As part of our customer engagement team youll be the voice of the brandwhether its answering questions resolving concerns or guiding customers toward the right product or service. Youll be more than just support; youll be a trusted advisor a problem-solver and a closer.

About You:

• You genuinely enjoy talking to people and building authentic lasting relationships
• Youre confident explaining products services and promotionseven when challenged with tough questions
• Youre self-motivated goal-oriented and take pride in achieving (and exceeding) your performance targets
• You bring high energy professionalism and positivity to every interactionyes even before your first cup of coffee
• Youre a team player who thrives in a collaborative supportive environment but can also work independently without missing a beat
• You have strong listening skills and can read between the lines to identify what a customer truly needs

What Youll Do:

• Act as the first point of contact for inbound and outbound customer communication across phone email and chat
• Learn about customers needs ask thoughtful questions and recommend tailored solutions that meet their goals
• Educate potential buyers about our products features and limited-time offers in a clear and engaging way
• Guide customers through the decision-making process and assist in closing new business opportunities
• Follow up with interested leads provide timely responses and nurture relationships to drive conversions
• Accurately log conversations feedback and sales activities in our CRM system
• Collaborate with team leads to identify trends share customer insights and continuously improve our messaging and service approach
• Maintain a friendly solution-oriented demeanor even in challenging or fast-paced situations

Youll Need:

• Excellent communication skills both verbal and writtenyou know how to speak clearly and write professionally
• A natural curiosity and willingness to learn about our offerings and how to position them
• Tech-savvy enough to navigate web-based tools CRM platforms and basic troubleshooting processes
• A high school diploma or GED required; college coursework in business marketing or communications is a bonus
• Previous experience in customer service inside sales retail or call center work is helpfulbut not required; we provide comprehensive training for motivated candidates

What Youll Get:

• A competitive hourly rate plus performance bonuses
• Paid training and opportunities for continuous learning and development
• Flexible scheduling including evenings and weekends if needed
• A supportive and inclusive team environment that celebrates wins
• Career advancement potential in sales customer success or account management