Information Technology Analyst

Do you enjoy helping a business achieve their daily goals At Value Added Distributors LLC in De Pere WI our teams are driven hardworking and enthusiastic about producing quality products and delivering a high level of customer satisfaction both internally and externally. Does this describe how you like to work If yes then apply today!

Reports to: IT Manager

Schedule: Monday - Friday 8:00 am-5:00 pm (Onsite)

Benefits: Medical dental vision 401(k) with employer match PTO holiday pay and more

Company: For 25 years Value Added Distributors (VAD) and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin we take pride in our midwestern work ethic and our team of employees providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the midwestern southern and eastern United States we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.

Job Overview

This position will report to the Information Technology Manager and is instrumental in the internal support structure of all IT-related services. Responsibilities include but are not limited to providing support/maintenance of ERP environment providing support and general IT services to all company associates performing physical setup of hardware/software on desktops laptops printers and desire to gain expertise on new technology and products.

Essential Job Duties/Key Responsibilities:

• Provide ongoing support and analysis for our ERP system including configuration customization and troubleshooting.
• Work closely with internal stakeholders to identify and implement process improvements within the ERP system.
• Supports maintains and develops BAQs Dashboards SSRS Reports and BPMs in the companys ERP environment.
• Work with our Cloud-Based EDI Integration on managing and maintaining EDI (Electronic Data Interchange) interfaces ensuring accurate and timely data exchange with trading partners.
• Monitor EDI activity and troubleshoot any errors or issues that may arise.
• Provide training and support to end-users on ERP and EDI functionality.
• Delivers IT support for all associates and the ability to set up new user accounts with secure practices.
• Generate reports and analyze data to identify trends and opportunities for improvement.
• Participate in regulatory compliance audits and assessments utilizing frameworks like CMMC NIST ISO
• Handles troubleshooting for both documented and undocumented software problems on one or multiple devices resolving issues by updating altering reinstalling or removing software as needed.
• Possesses the skills to develop and apply effective solutions. Conducts hardware diagnostics to pinpoint issues or sources of reduced performance and may replace upgrade or modify hardware components.
• Provides general IT support for various remote offices across the United States and may occasionally travel to manage onsite projects or deliver specialized support.
• Responsible to help in the maintenance configuration and reliable operation of computer systems networks servers and virtualization.
• Creates new documentation pertaining to software and hardware products and issues.
• Provides input and recommendations for departmental processes and procedures considering impact on the organization. Evaluates and implements best practices with technology.
• Research recommends and applies technical solutions to enhance productivity in meeting business needs.
• Coordinates and/or independently works on single or multiple complex projects or tasks requiring limited technical or management guidance.
• Initiates and completes postmortem process for problems as appropriate.
• Collaborate with software and hardware vendors to define product specifications conduct evaluations address technical challenges and develop solutions.
• Ability to work outside of normal business hours (nights or weekends) as business needs dictate.
• Desire to gain expertise in new technology products and perform additional duties as required.
• The description of responsibilities is not exhaustive. There will be additional duties assigned per company customer and regulatory requirements.

Key Competencies (Skills and Abilities):

• Excellent interpersonal and communication skills.
• Provide first-level technical support to internal clients.
• Experience with Enterprise Resource Planning (ERP) software is a must.
• Experience with Microsoft SQL and report development utilizing SSRS.
• Knowledge of Microsoft Operating Systems and Microsoft 365 Business.
• Ability to use Command Prompt PowerShell and other CLIs.
• Understanding of networks VLANs DNS DHCP routing configuration and topology.
• Experience with Microsoft Active Directory/Azure AD and provisioning of users and groups.
• Ability and desire to gain understanding of cloud deployment new technology and products.
• Support special projects as they occur.

Education and Experience:

• Associate or bachelors degree or 3-5 years of experience in an IT-related field preferred.
• Minimum 2 years of experience working with ERP systems.
• Experience supporting end-users with software hardware and networking related issues preferred
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with SQL queries and C# coding preferred.

Licenses and Certifications:

• Valid drivers license and clean driving record.

Work Environment:

• At any one of the Value Added Companies (VAC) the environment can be associated with manufacturing office retail and laboratory.
• The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection face shield gloves masks and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter.
• The office space is climate controlled by the season and location of the facility. This position will require sitting for long periods of time to perform the required duties and frequently speaking with coworkers. The individual will require fine motor skills using hands fingers arms operating office equipment ability to read customer information job tickets and follow screen prompts.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. The mental and physical requirements are representative of those that must be met by an individual to successfully perform the essential functions of this position. Value Added Companies comply with federal and state disability laws and make reasonable accommodations for applicants candidates and employees with disabilities. If a reasonable accommodation is needed please contact Human Resources.

Value Added Distributors website: ******** Opportunity Employer

As part of the hiring process Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include but is not limited to verification of employment history education criminal history and other relevant information. For positions that require driving as part of the job responsibilities a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the companys driving standards. A valid drivers license and a clean driving record are required for such roles. By submitting your application you acknowledge and consent to these background check procedures as part of Value Added Distributors hiring process in accordance with applicable laws and regulations.

Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal state and local laws including the Fair Credit Reporting Act (FCRA).

Required Experience:

IC