CSR III

ESSENTIAL JOB FUNCTIONS

• Effectively manage all forms of customer communication both written and verbal proactive or responsive remotely or in person. Provide prompt responses and leverage remote video meetings using MS Teams Zoom and other applications. Ensure that all written communication is professional and accurate knowing that email messages may be broadly forwarded.
• Proactively maintain customer relationships with buyers and decision makers monitor customer satisfaction and review supplier scorecards that are provided. Coordinate information and activity with our inside and outside sales executives.
• Monitor customer websites for suppliers and promptly respond to RFQs POs and other requests and requirements.
• Respond to customer quote requests by facilitating our complex quote generation process that typically requires contributions from our pricing scheduling engineering and quality teams.
• Lead customer negotiations on pricing delivery schedules administrative and logistical requirements and contractual terms. Ensure that acknowledged orders are consistent with MWC policies and standards.
• Process incoming orders including review of purchase terms and conditions and facilitate reviews and responses from our pricing scheduling engineering and quality teams.
• Provide prompt responses to customer requests for order status pull-in or push-out delivery dates and expedited production. Proactively notify when an order is about to ship or when it will be late. When necessary due to late orders carefully manage challenging customer situations by providing and tracking with corrective action plans that include recovery ship dates and milestone progress charts.
• Coordinate the internal activities of all departments involved with meeting our customer commitments. Facilitate cross-functional meetings and activities to that end.
• Coordinate with accounting on establishing customer credit invoicing and resolution of past due balances.
• Represent MWC at customer review meetings held at MWC or at the customer location. Host customer visits. May require occasional travel.

SKILLS and ABILITIES

• Excellent communication and presentation skills
• Leadership and facilitation skills
• Strategic/consultative selling skills
• Negotiation skills
• Able to review contacts and identify problematic language
• Proficient in Microsoft Office and CRM software systems
• Quickly comprehend new technical concepts
• An analytical thinker with problem solving skills
• Highly organized and detail oriented
• Fluent typist

EDUCATION and EXPERIENCE

• Associate or bachelors degree in marketing business administration or related field.

And

• Minimum of five years in a sales/customer service role preferably in the manufacturing industry.

Or

• Minimum of 10 years in a sales/customer service role preferably in the manufacturing industry.

EEOC Statement

MW Industries Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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