Clinical Call Center Representative (On-Call) Dallas, TX

Dallas, IA - USA

Yearly Salary: USD 1 - 2

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Fortrea is hiring for Call Center Representatives On-Call to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.

We have full-time part-time and on-call positions available.

Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

Summary of Responsibilities:

Receiving and placing calls from and to potential study participants.
Enter medical history and demographic information from potential study participants into computerized database.
Communicate study information to potential participants.
Phone screen participants according to the scripts provided for each study.
Schedule screening appointments for potentially qualified participants.
Confirm screening appointments.
Make recommendations for process improvement.
May respond to all inquiries from participants from the Fortrea CRU email account.
Liaison with screening department in coordinating all necessary screening information needed for recruitment.
Performs other related duties as assigned.

Qualifications (Minimum Required):

Required: USA HS Diploma or equivalent

Experience (Minimum Required):

Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.

Physical Demands/Work Environment:

Regularly required to sit.
Must have excellent communication skills; bilingual in Spanish is a plus
Must have excellent computer skills.
Must be able to work a flexible schedule including evenings and weekends.

#LI-ML1

Learn more about our EEO & Accommodations request here.

Required Experience:

Unclear Seniority

Fortrea is hiring for Call Center Representatives On-Call to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.We have full-time part-time and on-call positions available.Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.Job Overview:...