Service Technician Level II

Responsibilities / Tasks

GEA Group founded in Germany in 1881 is a global leader in engineering solutions serving industries such as food and beverage pharma dairy and more. With over 18000 employees worldwide and a strong U.S. presence since 1929 GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA were not just building equipment were building lasting careers with an average employee tenure range from 5 to over 11 years reflecting the strong culture growth opportunities and support we provide.

Working at GEA Group has significant benefits:

• Start strong Medical dental and vision coverage begins on your first day
• Recharge and refresh Enjoy 12 paid holidays including a flexible floating holiday and 136 hours of PTO to relax or explore
• Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning Take advantage of tuition reimbursement to further your education or skillset
• Live well Our wellness incentive program rewards healthy habits
• Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

• Troubleshoot service and repair various dairy equipment to meet customer needs and minimize downtime.
• Diagnose equipment issues efficiently while maintaining high service quality.
• Work independently and as part of a team to deliver technical solutions and strong customer support.
• Mentor and train Level 1 technicians to build team capabilities.
• Balance technical expertise with excellent customer service and relationship management.
• Develop in-depth knowledge of GEA Conventional and Robotic Milking Systems.
• Support dealers during equipment installations startups and ongoing service needs.
• Create customized service packages to enhance system performance and customer satisfaction.
• Act as a liaison between dealers and GEA ensuring clear communication and coordinated support.
• Contribute to product improvement efforts through feedback and collaboration.
• Provide timely reports and updates to internal stakeholders.
• Attend industry meetings to stay informed on new technologies and trends.
• Manage inventory efficiently in collaboration with dealers.
• Utilize Dairy Plan/Dairy Net software for system monitoring and management.

Your Profile / Qualifications

• High school diploma or GED required.
• 35 years of hands-on experience in dairy or agricultural operations.
• Strong product knowledge with proven ability to align technical solutions to customer needs.
• Demonstrated leadership and mentoring skills.
• Excellent communication organizational and interpersonal abilities.
• Proficient in Microsoft Office (Excel Outlook PowerPoint); project management experience is a plus.
• Willing to travel extensively (7585%).

The typical base pay range for this position at the start of employment is expected to be between $65k - $75k per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons. You may be eligible for additional rewards such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age sex race color religion world view national origin genetics disability gender identity marital status sexual orientation veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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