Customer Service Sales Specialist
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester OH
In office position
Are you energized by helping customers solve problems after the sale Do you thrive in a fast-paced environment where communication and coordination are key Can you turn technical challenges into customer satisfaction and loyalty
Join Our Team as a Spare Parts Customer Service Specialist!
Were looking for a customer-focused professional whos passionate about delivering exceptional service and this role youll be the go-to expert for customers needing spare parts or warranty assistance ensuring their needs are met with clarity speed and care.
What Youll Do:
- Communicate daily with customers via phone email and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
- Create spare part proposals process sales orders and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress confirm ready dates and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
What Youll Bring:
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales distribution or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Why Youll Love It Here:
- Youll be part of a collaborative team that values your input.
- Youll have the opportunity to make a real impact on customer satisfaction.
- Youll work in a dynamic environment with room to grow.
About Us:
Fameccanica North America is a leader in industrial automation for consumer goods delivering smart sustainable solutions that improve production and customer satisfaction. Our West Chester Ohio team supports clients across North America with cutting-edge technology and exceptional service.
Apply online today!
#ZR
Required Experience:
IC
Key Skills
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- Baan
- Customer Service
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About Company
Clark Schaefer Strategic HR partners with organizations with a lean or no HR department to establish, manage, or strengthen your HR Function.
