Customer Support Team Lead Eilat

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers restaurants and couriers.

As a Remote Customer Support Team Lead- Eilat you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. Youll create a supportive and motivating environment that empowers your team to deliver exceptional service even from afar.

What Youll Be Doing

Day-to-day in this role youll:

• Lead and manage a remote customer support team located in Eilat! fostering a professional growth-oriented and collaborative culture.
• Monitor team performance KPIs and productivity ensuring operational excellence and continuous improvement.
• Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance.
• Collaborate closely with other departments to improve customer experience and streamline communication.
• Participate in leadership discussions and contribute to team-wide decisions and strategy.
• Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment.
  

Our Humble Expectations

• Proven experience leading a customer support team including setting performance targets providing feedback and fostering a positive and inclusive team culture.
• Strong communication and organizational skills with the ability to lead a remote team effectively.
• Availability for a full-time position Sunday through Thursday.
• Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month).
• Ability to work one evening shift per week (13:0022:00).

What we offer

• A dynamic and fast-paced working environment.
• Opportunities for professional growth and development.
• A collaborative and supportive team culture.
• Competitive salary and benefits package.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.