Front Desk Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
FULL-TIME YEAR ROUND
This is where were supposed to give you a quick introduction about working at Jay Peak. Except theres nothing quick about what your experiences will be or what our expectations summary we will expect you to work hard to help fellow teammates to service the guest and to have return we will pay you fairly let you know (and more importantly make you feel) that you are valued and if youre so inclined work with you to help create a career. Still interested Keep reading.
The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents Night Audit Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following other duties may be assigned)
- Directs and assists with training of the front desk staff.
- Is able to follow all duties of a front desk agent which include the ability to problem solve for guests maintenance or housekeeping issues.
- Establishes a thorough understanding of hotel equipment and software used at the front desk.
- Provides excellent customer service that goes above and beyond expectations always maintains a professional presentation is dressed in proper uniform attire and maintains a groomed appearance.
- Communicates with other supervisors on a daily basis regarding any issues problems or concerns.
- Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
- Completes all daily front desk reports including cash reports credit card refunds compensation reports call back log shift at a glance form and double checking the audit.
- Ensures and maintains a clean and safe environment.
- Ensures the companys personnel policies are followed.
SPECIAL QUALIFICATIONS/REQUIREMENTS
- Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
- Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
- Ability to work evenings nights holidays and weekends is required.
WHY WORK AT JAY PEAK
Were a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends so we happily go the extra mile for each other and our guests. Were rewarded fairly for our collective efforts and encouraged to pursue individual goals. Were a family one that gets to choose its members. We strive for an authentic community driven Resort that derives its vitality from the on-mountain experience respect for its history & what has come before it and its employees whose energy and spirit are its foundation. Its not for everyone but were not looking for everyone-were looking for you.
IF YOU HAVE WHAT IT TAKES HERES WHAT YOULL GET
- Wage: $20.00per hour
- Paid Vacation &Sick Time
- Paid Maternity & Parental Leave
- Medical Dental Vision Life & Disability Insurances
- 401k program with employer match after 9 months of employment
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily monthly yearly and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches family events and parties
- For a full listing of employee perks both on and off-property click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified keeping with our commitment Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position or for a full listing of all physical demands/requirements working conditions environment and all other ability qualifications for this role please contact the Human Resources office at or
Required Experience:
Manager
Key Skills
- ENT
- Hr Internship
- Cardiac
- Conservation
- Excel
About Company
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to ha ... View more
