Business Analyst
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Job Summary
Business Analyst
Epsom Hybrid Working Information Technology Fixed-Term Contract: 12 Months Full-Time
Competitive salary available depending on experience
37.5 hours per week
Nuffield Health is the charity thats building a healthier nation one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes well do whatever it takes to look after the UKs wellbeing. It starts with passion and commitment to quality. It starts with you.
Were seeking a proactive and technically minded Business Analyst to join our Customer Relationship Management (CRM) & Customer Contact (CC) squad at a pivotal time of transformation. This role will be central to shaping scalable integrated solutions that deliver real business value.
Youll work closely with our Platform Architect Salesforce developers admins and delivery leads to translate business problems into clear actionable user stories. Your ability to frame requirements in technical terms will accelerate sprint readiness and reduce refinement overhead for the team.
If youre comfortable navigating technical conversations understand Salesforce architecture and enjoy turning complexity into clarity wed love to hear from you.
Key Responsibilities
Collaborate with stakeholders to gather analyse and document business and technical requirements
Translate business needs into clear user stories process flows and acceptance criteria
Work closely with Salesforce developers admins and architects to design scalable integrated solutions
Conduct gap analyses and impact assessments for proposed changes especially across Salesforce orgs and systems
Facilitate workshops interviews and stakeholder meetings to elicit and challenge requirements
Support UAT planning and execution including test case creation and defect triage
Maintain and prioritise a backlog of Salesforce-related enhancements aligned to business value
Monitor and report on the effectiveness of Salesforce solutions post-implementation
Stay current with Salesforce releases and identify opportunities for improvement or innovation
Required Skills & Experience
3 years of Business Analysis experience including at least 1 year focused on Salesforce
Comfortable working with technical stakeholders and framing requirements in architectural terms
Experience with Agile methodologies (Scrum or Kanban) including leading refinement ceremonies
Proficiency in writing user stories acceptance criteria and process documentation
Familiarity with tools such as JIRA Confluence and Lucidchart
Excellent stakeholder management and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Nice to Have
Certified Salesforce Business Analyst
Understanding of enterprise integrations and how platforms connect
Experience with AI or intelligent automation
Experience working on a refresh project involving multiple integrated platforms
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.
At Nuffield Health we take care of whats important to you.
If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
Apply today It starts with you.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
As the UK's largest healthcare charity, Nuffield Health exists to build a healthier nation through our hospitals, fitness & wellbeing clubs, healthcare clinics and workplace wellbeing services.
