Guest Relation Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Guest Relation Officer at Sofitel Bahrain you will be the face of our hotel ensuring that every guest feels warmly welcomed and valued from the moment they arrive. You will be responsible for delivering personalized service handling guest inquiries and requests and resolving any issues to guarantee a seamless and delightful stay.
Key Responsibilities
Greet and welcome guests with genuine hospitality and professionalism.
Assist guests with check-in and check-out processes efficiently.
Manage guest requests complaints and feedback promptly and courteously.
Provide information about hotel services facilities and local attractions.
Coordinate with various hotel departments to ensure guest satisfaction.
Maintain guest records and follow up on guest concerns to enhance service quality.
Build strong relationships with guests to encourage repeat visits and positive reviews.
Qualifications :
Previous experience in a similar guest relations or customer service role within the hospitality industry is preferred.
Excellent communication and interpersonal skills in English; Arabic language skills are a plus.
Strong problem-solving skills and the ability to handle difficult situations calmly.
Friendly approachable and professional demeanor.
Ability to work flexible hours including weekends and holidays.
Familiarity with hotel management software is an advantage.
Additional Information :
Your team and working environment:
- Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite 6 Opera Suites 21 Prestige Suites 32 Club Millesime Rooms 202 Luxury Rooms 5 Restaurant & 4 Bars 1 Grand Ballroom 2 Meeting Rooms Beach Club Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
commitment to Diversity & Inclusion:- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bricklayer
- IT Hardware
- Advertisement
- ABAP
- Geography
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
